At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

As Mortgage Business Systems Analyst, you will be responsible for the following:

• Enhancement and maintenance of the Mortgage Point of Sale and  Loan Originations Systems.  Responsibilities include gathering and documenting user requirements, participating in system enhancement managed releases, completing Strategic Initiative project deliverables, and supporting issue resolution.
• Work closely with business subject matter experts and assist other units within Mortgage Systems Administration.
• Gather, review, and document user requirements for applications within HSBC Mortgage and other business units. Recommend most effective solution and provide direction to systems change requests from business units.  Serve as liaison with HTS, vendor(s), and/or other areas to ensure user requirements are properly defined and implemented.
• Develop, analyze, and execute testing scenarios and/or scripts.  Coordinate with business groups, Systems Admin, and HTS to report and resolve defects.  Assist with business UAT as needed including planning/preparation and execution.
• Coordinate activities and manage project deliverables as required.
• Coordinate project status during development and after implementation; monitor systems business as usual effectiveness on a regular basis and coordinate activities with other areas as required.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.