24 days old

Manager, Systems

Five9, Inc.
San Ramon, CA 94583
Manager, Systems


 



Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. 



 


The Manager, Systems is a critical role within the Technical Operations team - responsible for building, managing and supporting Five9s global SAAS environments. This is a hands-on people manager position to guide the globally distributed system team to perform day-to-day and strategic tasks including building, configuring and managing all production servers and the applications running on them.  The ideal candidate for this role will have a deep understanding of cloud technologies, strong analytical and troubleshooting skills, excellent automation skills, and great communication skills.


 


Key Responsibilities:



  • Lead a global team of systems engineers in a highly agile (often changing and conflicting priorities) environment, with focus on efficient operation of daily activities

  • Build, manage and support Five9s global production environments

  • Continually monitor the environments and perform alert/incident troubleshooting promptly

  • Work with DevOps, QA, DEV, and Release Management teams to develop processes for consistent patch deployment and environment configuration changes, including validation and rollback

  • Automate, automate, automate

  • Create/maintain documentation of all environments (diagrams, inventory, procedures, etc.)

  • Be a strong proponent of change management

  • Schedule staff for implementing changes during off-hours maintenance windows and on-call rotation



Requirements:



  • 5+ years of Linux/Unix System Administration experience, preferably RHEL/CentOS

  • 5+ years working in a production (external customer facing) environment, preferably cloud

  • 2+ years people management experience

  • Excellent programming (Perl/Python/Ruby/Shell/Java) and automation skills

  • Good knowledge and experience with cloud/virtualization technologies including GCP, AWS, VMware and OpenStack, is highly desired

  • Configuration management tool (preferably Puppet) experience

  • Excellent problem solving and analytical skills

  • Capable of independently managing complex projects and preparing detailed build/test plans to implement new technologies/configurations

  • Excellent communication skills both verbal and written

  • B.S. in Computer Science or equivalent experience



Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


 


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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

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Posted: 2020-11-07 Expires: 2020-12-07

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Manager, Systems

Five9, Inc.
San Ramon, CA 94583

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