27 days old

Manager, Global Entertainment

Arlington, VA 22201
  • Job Code

For more than 79 years, the USOa private, nonprofit organizationhas served the men and women of the U.S. military, and their families, throughout their time in uniform from the moment they join, through their deployments and as they transition back to their communities.

Today's USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Manager, Global Entertainment supports the Senior Director, Global Entertainment in ensuring effective and efficient departmental operations by managing knowledge databases, executing finance & procurement procedures and vendor payments, managing talent & content rights (including creation/tracking contracts), performing research, issuing departmental communications and assisting in conceiving and leading projects to implement departmental process improvements. The incumbent also manages, coaches and leads subordinate staff.

Principal Duties and Responsibilities

  • Department Liaison to Finance/Procurement - manage all departmental financial systems & procedures, including building and tracking of annual budgets in the analytics system and facilitation and processing of in-kind items or cash donations provided to the USO Entertainment department.*
  • Maintain rights management database highlighting Talent & content permissions for USO uses. Track, create and/or issue all contracts for talent or production vendors.*
  • Track and report progress on prospective talent requests and performance outcomes.*
  • Collaborate, make recommendations and advocate for features and functionality and process enhancements for the new CRM platform (Salesforce), project manage the CRM's implementation and future revisions and improvements, track Center participation in Entertainment's activities and manage all requests across the CRM platform.*
  • Provide entertainment project collaboration assistance for USO entertainment programming, and back-stop for Talent travel in times of heavy volume.*
  • Conceive and assist in building Entertainment's presence to internal and external audiences, including gathering details, designing, and collaborating with related USO colleagues to ensure accuracy, brand compliance and frequent refreshing.*
  • Gather data with the Director, Global Entertainment for reports and/or board presentations, and design, improve and present for adoption new reports based on business needs.*
  • Keep abreast of industry and identify intra-departmental trends, and advocate for improvement recommendations related to industry factors and trends.
  • Provide administrative support including scheduling meetings & filing expense reports as needed.*
  • Lead, manage and mentor direct report, currently Specialist, Location.
  • Other duties as assigned.

Job Specifications

  • Bachelor's Degree in Communications, Marketing, Public Relations or related field.
  • 5+ years work experience in administrative or support role, preferably in the sports or entertainment industry, including 1+ years in a supervisory capacity. Relevant experience in a not-for-profit, multicultural, corporate and/or global organization preferred.
  • Working knowledge of music, TV, film, sports, pop culture. General awareness of complex cultural sensitivities of a variety of domestic and international locations.
  • Strong interpersonal skills and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications and programs including but not limited to Microsoft Office Suite to include SharePoint, and CRM platforms (e.g., Salesforce). Prior experience using social media and online communication tools in a business environment preferred.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Willingness and ability to work non-standard hours and/or overtime as needed.
  • Must be a strong advocate of the USO's mission.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
  • Resume and cover letter are required for full consideration.




Posted: 2020-10-27 Expires: 2020-11-27

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager, Global Entertainment

Arlington, VA 22201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast