1+ months

Manager, Fraud Product

Santa Ana, San José 10901

Fraud Product Manager Santa Ana, Costa Rica
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Fraud Product Manager.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
Well be looking for you to evaluate and prepare strategies and recommendations on current fraud products and processes. Youll always be thinking about how to enhance existing metrics and reports and you will work with other internal departments to improve operational risk controls. Youll take pride in becoming a subject matter expert for specific tasks and processes. Youll define and document fraud governance processes. Youll be in charge of operationalizing and overseeing fraud governance processes. Youll manage documents and audits related processes and tasks. Also, youll evaluate and prepare strategies and recommendations on current fraud products and processes. Youll be responsible for the fraud product requirements and backlog. So, youll resolve the fraud audits and fraud-related customer advocacy operations. Youll interact with other internal departments and interaction teams for different projects. Youll be in a cross-functional team and youll work with vendors, service providers, and financial institutions around the globe.

For such a detail-driven role, youll have a bachelors degree in Business or Engineering and 5 years of experience in a similar function or fraud risk. Youll have advanced Microsoft Office skills and proven experience in data analysis. Youll have a data and metrics-driven mindset and youll be an expert in E-Commerce and market trends. Previous experience with lean and agile working methodologies is exclusive. SQL and HQL queries are desirable. Youll need experience in managing audits and reports, business process re-engineering experience is a plus. Also, youll need strong communication and presentation skills. Youll have the ability to manage and prioritize multiple projects and tasks independently.

Join us, and lets connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.




  • Banking / Finance
Posted: 2022-08-17 Expires: 2022-12-25

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Manager, Fraud Product

Western Union
Santa Ana, San José 10901

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