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Location Director
Department: Columbia College Global
Location: Fort Sill, OK
Type: Staff, Full-time
Pay: $65,000 - $65,000 (Pay range may vary based on geographic location)
Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
Job Summary:
The Location Director oversees all academic, administrative, and support functions at their location. These include, but are not limited to: manage and maintain location physical facilities and resources; serve as liaison with appropriate local, private, state, and military installations and federal agencies; and comply with local, state and federal regulations and laws. This position will serve as an official representative of the College in the communities where their location resides.
The Location Director will hire, schedule, and appraise adjunct faculty and non-teaching staff; and conduct outreach, plan and implement marketing strategies to enhance brand awareness in the community. They will recruit, convert, retain and graduate Columbia College students.
This position will ensure the delivery of timely accurate academic advising and student services in accordance with Columbia College policies and procedures and is fiscally responsible for managing operational and payroll budgets in compliance with location school year budget projects. Based on location, other duties may apply.
Essential Functions:
- Perform job duties in accordance with Columbia Colleges vision, mission and values, and contribute to the development of the Columbia College Global Division.
- Practice superior customer service.
- Display respect and civility to all constituencies in all communications.
- Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
- Successfully complete all Human Resources, Technology Services, and other departmental annual training as needed.
- Fulfill additional responsibilities as assigned.
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Core Competency 1: Leadership and Management
Knowledge Skills and Abilities: Leadership
- Provide guidance, goals and objectives for location.
- Teach, coach and mentor subordinates and students.
- Identify and evaluate alternative solutions to problems.
- Analyze and integrate information to identify issues and draw sound conclusions.
- Demonstrate an understanding of the Colleges mission, functions, and systems.
- Ability to work independently and in a team environment, with or without direct supervision.
- Serve as Campus Security Authority
Knowledge Skills and Abilities: Cooperation, Teamwork and Communication
Make positive contributions to achieving team goals.
Develop and maintain collaborative working relationships with others.
Build effective partnerships that facilitate working across boundaries, groups, or organizations.
Respect and values individual differences and diversity by treating everyone fairly and professionally.
Work constructively with others to reach mutually acceptable agreements to resolve conflicts.
Knowledge Skills and Abilities: Consultation and Communication (Written and Verbal)
- Actively listen and attend to nonverbal cues when responding to the questions, ideas, and concerns of others.
- Communicate in an influential or persuasive manner, as appropriate.
- Write in a clear and concise manner.
- Orally communicate in a clear and concise manner.
- Tailor communication (e.g., language, tone, level of specificity) to the audiences level of understanding and to the communication medium.
- Excellent communication, interpersonal, customer service, and organizational skills with strong computer literacy.
- Skills required include, but are not limited to, active listening, public speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources.
Knowledge Skills and Abilities: Budget Management
- Strategically plan and manage location budget in accordance with Columbia College financial guidelines.
- Provide input/feedback to Regional Director and the Associate Vice Presidents for Columbia College Global regarding projected income and expenditures.
- Ensure that invoices/bills submitted for payment are processed according to Business Office guidelines in a timely manner. Submit all expense reports in a timely manner as well.
- Manage and maintain location physical facilities and resources including all technological equipment.
Knowledge Skills and Abilities: Faculty Performance and Management
- Ability to hire and retain a pool of adjunct faculty who are qualified to teach approved Columbia College curricular courses according to guidelines established by Academic Affairs.
- Provide at least two faculty professional development opportunities each year for the purpose of keeping faculty abreast of current educational/instructional methods and trends as well as Columbia College policies and procedures.
- Ensure effective initial and ongoing training for all faculty appropriate for their role, responsibilities, individual needs, and desired outcomes. This includes both coordination with and engagement in the training teams efforts and location-specific training.
- Ensure that faculty have access to all forms, supplies, policies, procedures, resources, and computer systems needed to perform all tasks successfully.
- Identify and encourage adjunct faculty to participate in annual Faculty Integration Conferences conducted at the main campus.
- Conduct regular class observations to engage in periodic adjunct faculty instructional evaluations. Provide appropriate coaching or remediation as needed for faculty who do not meet performance expectations.
Knowledge Skills and Abilities: Staff Performance Management and Leadership
- Lead and provide supervision to all full and part-time staff at the location. Conduct annual performance appraisals as directed by Human Resources in addition to frequent on-going performance management activities as needed throughout the entire year.
- Ensure effective initial and ongoing training for all team members appropriate for their role, responsibilities, individual needs, and desired outcomes. This includes both coordination with and engagement in the training teams efforts and location-specific training.
- Ensure that team members have access to all forms, supplies, policies, procedures, resources, and computer systems needed to perform all tasks successfully.
- Oversee the execution of all weekly, daily, and ongoing tasks according to the time frames described in the Semester Management Plan.
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Core Competency 2: Strategic and Location Operations Planning
Knowledge Skills and Abilities: Short, Mid-Term and Long Range Planning
- Plan marketing outreach plan in support of location operations.
- Plan recruitment activities in order to increase enrollments in-seat and online.
- Plan retention activities to maintain student enrollments.
- Develop and propose long-term strategy for location.
- Ensure location is meeting projected budgeted enrollment goals.
Knowledge Skills and Abilities: Community Outreach/Public Relations/Marketing
- Manage operations in accordance with established guidelines and requirements to include, but not be limited to, memorandums of understanding/agreements, educational service agreements, leases, and partnership agreements.
- Serve as local college liaison with appropriate private, state and federal agencies. Inform the Regional Director and Associate Vice Presidents for Columbia College Global of any adjustments that may be required in accordance with Columbia College policy and procedures to comply with changes in local law or regulations.
- Engage in community outreach, networking and service activities as appropriate to develop long-term partnerships with business and local entities. Join and participate in organizations like chambers of commerce, as appropriate.
- Oversee the management of all public relations activities, including location newsletters, location social media accounts, and press releases, in coordination with the Public Relations Office.
- Coordinate the development and execution of the local marketing/outreach plan to enhance brand awareness, recruitment and retention of students in cooperation with the Marketing Office.
- Assist and support fundraising endeavors and alumni engagement as coordinated by the Development and Alumni Relations offices.
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Core Competency 3: Customer Service
Knowledge Skills and Abilities: Meeting Customer Needs
- Communicate with students to understand their needs.
- Work with students / staff to set expectations and keep them informed of issues or problems.
- Provide timely, flexible, and responsive services to students / staff.
- Represent the college and its interests in interactions with external parties.
- Ensure that interactions with and information provided to outside parties reflect positively on the college.
- Enhance trust and credibility in the college and its mission through effective professional interactions with others outside the college.
- Perform job duties in accordance with Columbia Colleges vision, mission and values.
- Display respect and civility to all constituencies in all communications.
________________________________________
Core Competency 4: Technical Proficiency
Knowledge Skills and Abilities: Computer and Web Based Systems / Training
- Demonstrate and apply relevant knowledge and skills to perform work in accordance with applicable guidelines.
- Use appropriate and available technology or tools to perform work activities.
- Acquire, develop, and maintain relevant and appropriate job skills through training or other opportunities for learning and development.
- Stay up-to-date on developments related to own work.
- Identify and use innovative or creative methods and solutions to accomplish work, as appropriate.
- Identify and advocate for resources required to accomplish work activities or projects.
- Make effective and efficient use of available resources.
- Safeguard information.
- Must meet mastery level Columbia College Foundations Course within time period defined by Regional Director and Associate Vice President.
- Must meet mastery level Columbia College Directors Course within time period defined by Regional Director and Associate Vice President.
- Must meet mastery level Columbia College Academic Advising Course within time period defined by Regional Director and Associate Vice President.
- Ability to work with all Columbia College web-based systems. Colleague, Salesforce, D2L/Bright space, Hyperion, Aviso, WebFOCUS, OnBase, and TCP.
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Core Competency 5: Academic / Administrative Responsibilities
Knowledge Skills and Abilities: Class Scheduling and Planning
- Monitor development and delivery of curriculum and academic programs approved for and offered at location in coordination with appropriate staff.
- Ensure existing degrees and course-mix offerings are appropriate for local community needs. Identify and recommend potential new courses and/or areas of study that reflect current changes to those needs.
- Based on the academic degrees approved for the location, develop and implement a flexible annual class rotation plan to accommodate existing student population needs as well as newly admitted students. Classes should include an appropriate mix of in-seat, webinar, and on-site virtual classroom offerings. Locations that are in the same regional area should work cooperatively to maximize class enrollments through cross-listing, which also increases the variety of courses available to students at those locations.
- Ensure adequate classroom resources and equipment are available to successfully carry out curriculum planning.
Knowledge Skills and Abilities: Academic Advising and Support
- Must be current on all advising processes and be able to advise students. Ensure adequate student advising is offered, to include degree declaration, course selection, class load management, satisfactory academic progress, financial aid options, military and veteran funding/VA issues, and other areas of academic and student support. Ensure students are aware of all other Columbia College student services which are available including counseling, career development, and support for accommodations.
- Support all tutoring and testing activities for Columbia College students as needed.
- Ensure sufficient online Columbia College and local library resources are available for student and faculty use to support course and curriculum offerings.
- Conduct annual commencement ceremony at local site, in accordance with established guidelines and procedures.
- Represent location at main campus commencement ceremonies as required by AVP. Coordinate special location events including honors ceremonies, and student, staff and faculty appreciation events.
- Coordinate and implement the review of all student grade appeal requests, Withdrawal Excused requests, academic suspension appeal requests, financial aid appeal requests, and other special academic requests according to defined policies and procedures.
Knowledge Skills and Abilities: Student Services and Support
- Ensure student outreach activities conducted by advising staff are meeting the goals for student retention and persistence within established Columbia College protocols.
- Ensure all required testing activities are carried out according to appropriate policies and procedures this includes placement testing, online midterms and finals proctoring, and, where applicable, CLEP, DSST and other external testing agencies contracted by the location.
- Ensure prospective student outreach activities conducted by advising staff are meeting recruiting and conversion enrollment goals as defined by the annual budget.
- Maintain current and accurate hard copy and/or electronic files of Columbia College correspondence, student records, academic records, VA records, and personnel files in accordance with all College, Veterans Administration, state, federal, and accreditation guidelines.
________________________________________
Supervisory Responsibility: Yes: All staff and faculty at location
Position reports to: Assistant Vice President
Required Core Competencies and Professional Experience
- Ability to fluently read, write, and understand the English language.
- Excellent communication, interpersonal, customer service, and organizational skills with strong computer literacy.
- Skills required include, but are not limited to, active listening, public speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources.
- Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products, database systems, customer relations management systems and web-based technologies.
- Ability to work independently and in a team environment, with or without direct supervision.
- Management experience.
Preferred Core Competencies and Professional Experience
- Experience with adult learners.
- Experience in higher education academic advising or counseling.
- Experience in marketing.
Required Level of Education: Masters degree
Special Requirements (if any)
- Minimal travel required.
- Some evening or weekend work may be required.
- Valid U.S. state drivers license (must be approved Columbia College driver).
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
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Posted: 2023-03-26 Expires: 2023-04-25
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