22 days old

Senior Operations Manager, Consumer Banking

Wien, Wien 1010

Senior Operations Manager, Consumer Banking Vienna, Austria

Do you want to drive technology innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Are you motivated to provide a world-class customer ecosystem, connecting the world, and bringing boundless possibilities within reach? Join Western Union as a Senior Operations Manager in Consumer Banking based in Vienna.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Western Union is a global leader in international money transfer across more than 200 countries and territories, approximately 600,000 retail locations, and one of the most downloaded money transfer apps. We aim to serve all customers with the fast, reliable financial services they need to connect with others around the world and provide unique services for those without access to traditional financial institutions.

We recently launched a Digital Wallet in several markets as part of a global initiative to enhance our customers experiences and build closer relationships. We are investing heavily to develop innovative, trusted financial products and services, building our value proposition, and driving business growth. Were hiring at all levels in the organization and looking for entrepreneurs at heart, who have experience building banking businesses, and want to do so in an environment focused on global migrant, mass-market, and under-served customers. If this aligns with your skills and passion, Western Union Digital Banking will be an unrivaled professional career opportunity.

Relentless pursuit of better

As Leader Consumer Banking Operations, you will be accountable for hands-on day-to-day execution and delivery of the operational services for our new digital bank account, WU+. You will ensure that the people, systems, and processes of internal and third-party service providers perform according to KPIs and support business and customer expectations. As the business grows, you will play a key role leading the expansion of the operations capabilities. Your position will be critical in coordinating, communicating, and leading across multiple internal and external teams and vendors globally, navigating a matrix structure. You will travel to ensure hands-on engagement with key stakeholders, teams, and vendors.

For this important role you have 7 - 10 years of industry experience, with 3 - 5 years managing operations and/or compliance operations within a banking environment, ideally consumer digital banking. You must have a good understanding of the European banking regulatory requirements and experience in building systems and processes to ensure operational compliance. You demonstrate excellent problem-solving skills and, the maturity, intellect, and leadership ability to pre-empt or rapidly identify and understand issues, propose solutions, and solve with minimum supervision. You have successfully led multi-cultural, cross-functional international remote teams. You can tailor messages for diverse audiences to achieve the desired outcome.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

We are under legal obligation to indicate the minimum salary, which is EUR 76,586 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.




  • Banking / Finance
Posted: 2022-06-12 Expires: 2022-08-03

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Senior Operations Manager, Consumer Banking

Western Union
Wien, Wien 1010

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