12 days old

Lead Services Specialist - Customer Support Engineer

GE Energy
Addis Ababa
Role Summary:The role will be responsible for supporting the Bombardier Q400 Composite Propeller system at the Ethiopian Airways MRO shop, and for providing technical support to operators in the African region.You will be the product expert and focal point for providing assistance with troubleshooting, training, planning & logistical issues to complete the contract work scope.

Essential Responsibilities:

+ The role will be responsible for ensuring the customer performs propeller maintenance compliantly and aligned to best practices and published technical data

+ Act as a conduit for all customer and business related issues aligned to technical and day to day commercial matters

+ Perform classroom, formal and (OJT) On Job Training with technical instructions

+ Provide general technical direction and assistance to the customer in the operation

+ maintenance, repair, logistic support, and installation of GE products

+ Provide on-site interpretation of data and technical instruction

+ Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures,trends, and climate

+ Provide technical assistance through on-site training, guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions

+ Provide communication to Product Support and commercial team regarding all program activities and problems through regular, timely reports

+ Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support

+ Assist customers in scheduling maintenance and workload

+ Assist in ensuring parts meet established schedules

+ Review reported malfunctions and identify / analyze any undesirable trends

+ Make recommendations on findings

+ Review effectiveness of maintenance actions in order to identify training needs

+ Provide on-call and extended shift field service support


+ Must have a minimum of bachelors degree in the mechanical or aeronautical field from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship with 12 years experience) or equivalent knowledge or experience

+ Must have a minimum of 7 years of experience in a field service or maintenance position

+ Must have valid authorization to work full-time without any restriction in the roles location

Desired Characteristics:

+ Strong oral and written communication skills

+ Strong interpersonal and leadership skills

+ Proven analytical and quality improvement ability

+ Ability to interface at all levels of the organization, both internally and externally

+ Turbo Propeller systems experience. Hands On repair experience and propulsion systems knowledge

+ Strong attention to detail

+ Self-starter comfortable working as a remote team

+ Composite repair experience

+ Capable of managing multiple and varied tasks

About Us:At GE Aviation, we are imagination at work. Whether were manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that tackle some of the worlds toughest problems. Join us and youll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here youll work collaboratively and across functions with the highest caliber talent, utilizing ground breaking technology and processes. Whether its the next generation of ecomagination products or the future of aircraft engines, weve got the state-of-the-art resources to make those innovations a reality. If youre passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

GE is committed to taking on the worlds toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the worlds brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and stylespeople like you!

Become a fan of our Facebook page. Receive job and event notifications by becoming a member of the GE Talent Community. Stay up to date on whats happening at GE around the globe by checking out the GE Careers Blog.Additional Locations:Ethiopia;Addis Ababa;


Posted: 2019-11-26 Expires: 2019-12-27

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Lead Services Specialist - Customer Support Engineer

GE Energy
Addis Ababa

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