**Job Description Summary**

The Aviation Systems Field Support Engineer will be part of a global team providing technical support to assigned GE Aviation Systems customers. In this role you own the operational relationship with the airline(s), respond to in-service issues and inquiries, provide troubleshooting assistance and AOG support. You will be expected to maintain a broad overall appreciation of in-service platforms and Avionics & Power products and facilitate the use of approved processes to ensure support is customer focused and in compliance with airline and airframer support agreements.



**Job Description**



**Roles and Responsibilities:**



+ Provide technical support for all Systems products to ensure customer service excellence for assigned accounts

+ Responsible for building strong long-term relationships with specific customers

+ Responsible for knowledge of assigned products, their associated configuration installations, and repair structure

+ Gather and analyze the shop and tear down repairs for trends and provide reports to the customer as required

+ Drive on time delivery of customer queries, and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers

+ Responsible for daily monitoring and verification of withdrawals, replenishment of available parts and to drive fulfilment of repair orders

+ Carry stock check audit for inventory as directed and work closely with warehouse team

+ Support the development of the field support global strategy in line with overall GE Aviation vision

+ Work closely with Services Product Line Leaders and Region Sales Leaders to ensure field support of growth opportunities

+ Assist Product Support Engineers with defect investigation and use appropriate technical data to support reliability analysis and investigations

+ Manage cost control, quality, and operations-oriented customer communications

+ Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions

+ Implement Operational Safety Policy, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

+ Global interaction with One Aviation Customer Teams, Product Support, Product groups, Sales & Repairs teams and Fleet Support

+ Deputize for the Systems Field Support Leader at technical and strategic meetings when requested



**Requirements/ Qualifications:**



+ Minimum bachelors degree or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience

+ Significant experience in a broad base Aerospace industry or Aviation products

+ Customer Centric skilled/expert regarding customer requirements, translating them into clear deliverables

+ Product Knowledge skilled in the theory and operation of defined products, able to assist in identification of root cause failure

+ Technical Communication skilled in the presentation of technical information both verbal and written, adapting material for the target audience

+ Problem Solving skilled/expert in analyzing and identifying or proposing solutions to problems using a wide range of data



**Desired Characteristics:**



+ Bachelors degree in Business, Electrical Engineering or Mechanical Engineering is preferred

+ At least 5 years of experience in a customer support role or project management

+ Ability to manage multiple priorities and tasks simultaneously

+ Lean experience and training are preferred

+ Ability to work with customers meeting commercial contractual terms within the terms of the contract

+ Strong oral and written communication skills

+ Strong interpersonal and leadership skills

+ Humble: respectful, receptive, agile, eager to learn

+ Transparent: shares critical information, speaks with candor, contributes constructively

+ Focused: quick learner, strategically prioritizes work, committed

+ Leadership ability: strong communicator, decision-maker, collaborative

+ Problem solver: analytical-minded, challenges existing processes, critical thinker



**Additional Information**



**Relocation Assistance Provided:** Yes