11 days old

Lead Customer Contract Manager

GE Energy
Cranberry, PA 16066
Role Summary:This role is responsible for daily management and reporting of all service-related activities for your customer base. Your duties will include quotation of services, dispatching field service engineers, intervention support, spares quotes, customer training, and small project service orders. In addition, you will work with the sales team to identify new business leads and opportunities with your customers, develop proposals, and provide support to win the order.

Essential Responsibilities:As the Lead Customer Contract Manager you will:

+ Frequently engage and follow up with customers to win services projects and meet growth initiatives.

+ Act as customers single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.

+ Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE

+ Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.

+ Collaborate with customers to develop long-term plans for success by understanding the customers organization, assets, potential downtime losses, and installed base.

+ Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.

+ Perform customer site visits and/or hold routine calls to build business relationships and upsell services.

+ Share lessons learned to increase standardization and efficiencies.

+ Responsible for all financial metric report outs for services and parts supplied to customers


+ Bachelors Degree in engineering or business from an accredited university

+ Minimum 5 Years experience in heavy industry environment with customer interaction


+ Willingness to travel up to 30%

Desired Characteristics:

+ Experience in a customer facing Service Delivery or Project Management position, within a Service environment.

+ Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.

+ Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.

+ Attention to detail on financial tracking and reporting of services.

+ Embracing ownership & accountability that drive customer solutions and services profitability.

+ Strong verbal, written, presentation, and interpersonal communication skills.

+ Proven ability to prioritize workload and shift activities to meet business needs and department goals.

+ Quick learner and embrace departmental policies, procedures, and practices.

+ Proven track record of demonstrating a high degree of personal and professional ethics and integrity.

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

GE's Power Conversion business applies the science and systems of power conversion to help drive the electric transformation of the world's energy infrastructure. Designing and delivering advanced motor, drive and control technologies that evolve today's industrial processes for a cleaner, more productive future, it serves specialized sectors such as energy, marine, industry and all related services.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Illinois, Pennsylvania, Texas;Cranberry Township;


Posted: 2020-10-13 Expires: 2020-11-12

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Lead Customer Contract Manager

GE Energy
Cranberry, PA 16066

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