7 days old

Junior Site Leader - Apprentice

GE Energy
Milano, Lombardia 20121
Role Summary:As a Jr Site Leader you are the key point of contact for our customer. The Jr. Site Leader is responsible for developing and maintaining strong interpersonal relationship with customer representatives, ensuring customer satisfaction and loyalty while maintaining and meeting the daily service repair needs of all GEHC equipment in the assigned site in Sassari.

Essential Responsibilities:

+ Customer Satisfaction: Maintain daily communications with the Customer to ensure resolution and appropriate follow-up, leading to customer satisfaction and NPS increase. Maintain communication with all stakeholders involved (clinical, biomedical engineering, Head of Dept., hospital line management)

+ Technical: Coordinate maintenance and repair needs on all the equipment of the assigned site. Escalate as required to remote or onsite modality experts. Support in planning and coordinating Preventive Maintenances and Functional Management Inspections completion

+ Productivity: Support the planning of third parties services at the customer site (where applicable) in order to maximize productivity

+ Administration: Follow up and administrative responsibilities such as maintaining customer service logs, customer service reports and internal service records in a timely fashion. Support the completion of FMIs and PM inspections incl. adequate documentation for assigned site on time

+ Commercial: Support in sales opportunities such as contract renewals and assist with promoting future revenue growth programs. Indicate opportunities for non-contract service sales. Assist equipment sales team in identification of opportunities and promotion of GEHC offering. Participate in identifying customer solutions leading to site profitability and customer satisfaction.


+ Degree in Biomedical Engineering +/or equivalent knowledge or experience

+ Relevant experience on the field and with the clients or equivalent working experience

+ Excellent analytical, negotiation and communication skills and ability to plan and organize work effectively

+ English - Advanced business level, fluent in Italian

+ EU Work Permit

About Us:GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Additional Locations:Italy;Sassari;


Posted: 2020-09-14 Expires: 2020-10-14

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Junior Site Leader - Apprentice

GE Energy
Milano, Lombardia 20121

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