6 hours
2018-07-192018-08-18

IT Service Desk Support Specialist I (Service Desk Agent) Job

SAIC
OAK RIDGE, TN
  • Job Code
    436849
IT Service Desk Support Specialist I (Service Desk Agent) Job

IT Service Desk Support Specialist I (Service Desk Agent) Job

Date: Jul 19, 2018

Location: Oak Ridge, TN, US

Company: SAIC

IT Service Desk Support Specialist I (Service Desk Agent) (Job Number:436849)

Description:



SAIC has an opening for an IT Service Desk Support Specialist I (Service Desk Agent).

JOB DESCRIPTION:

The SAIC Marathon Petroleum Company Service Desk, located in Oak Ridge, Tennessee, currently has an opening for the position of IT Service Desk Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from MPC employees and contractors, and supports corporate users at every skill level and background via telephone, email, Web chat, and direct ticket submission.

Candidates must be flexible to work: 6am - 8pm Monday through Thurs. and 6am - 6pm Friday. This position has five day, 40-hour work week. We are seeking candidates who live in or around the Oak Ridge area in East Tennessee. Teleworking capability is also required, to assure coverage in cases of inclement weather.

This temporary-to-potential fulltime position in the Oak Ridge, TN is looking for the right candidate to start immediately!

Qualifications:
EDUCATION:

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High school diploma or GED required, and at least one year call center or help desk experience or equivalent technical ability.

REQUIRED SKILLS:

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Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts.

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Proficiency using and supporting common corporate software, including Microsoft Windows 7, Microsoft Office 2007 and later (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software.

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Ability to perform first-line troubleshooting for corporate end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms.

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Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form.

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Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution.

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Excellent customer service and team skills.

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Ability to document work you do clearly and accurately in electronic ticketing system.

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Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).

DESIRED SKILLS:

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Microsoft Active Directory and DFS experience, Microsoft Exchange Server-based email using Outlook, knowledge of help desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Visual Basic scripting, Web-based application support and development.

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In addition to the qualifications listed, an Associate’s degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: May 22, 2018, 4:27:09 PM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: Yes
Travel: None
Shift: Day Job
Schedule: Full-time


Nearest Major Market: Knoxville

Job Segment: Engineer, Service Desk, Temporary, Developer, Technical Writer, Engineering, Customer Service, Contract, Technology

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IT Service Desk Support Specialist I (Service Desk Agent) Job

SAIC
OAK RIDGE, TN

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IT Service Desk Support Specialist I (Service Desk Agent) Job

SAIC
OAK RIDGE, TN

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