9 hours

IT Client Support Specialist Job

  • Job Code
IT Client Support Specialist Job

IT Client Support Specialist Job

Date: May 28, 2018

Location: Middletown, RI, US

Company: SAIC

IT Client Support Specialist (Job Number:434530)


SAIC has an immediate opening for an IT Client Support Specialist in Middletown, RI (Newport). Qualified candidates must be a US Citizen with an Active Secret Clearance (or previously held).

This position supports the NUWC Division Newport IT Department in the area of Client Support Services. It is responsible for performing routine customer support and maintenance activities for equipment and systems products. Using detailed government guidelines, performs on- site preventative maintenance, routine repair and update of the government and IT asset management. Assists higher level technicians with on-site installations, check-out and emergency repairs. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of factual information.

Job duties include, but are not limited to:

- · Providing IT support help desk services for all NUWC (Naval Undersea Warfare Center).
- · Image and implemented STIGs on new/used desktops and laptops and provided security measures to allow them to join the Navy network
- · Required to scan for and remove all possible security vulnerabilities on machines before delivering them to customers
- · Required to troubleshoot and solve machine issues (tickets) sent in by customers in a timely and polite manor


Required Education and Experience: High school or equivalent required with a CompTIA Sec+ Certification.

- Strong communication skills -- on the phone and in-person
- Ability to move around frequently and lift up to 50lbs
- Basic technical experience/knowledge
- CompTIA Sec+ is required for this position
- Win 10 Certification/Training desired


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Mar 2, 2018, 3:50:44 PM
Primary Location: United States-RI-MIDDLETOWN
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Engineer, Secret Clearance, Systems Engineer, Security Clearance, Customer Service, Engineering, Government


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