12 days old

IS Technical Support Assistant

Lexington, KY 40507
Posting Details

Job Title IS Technical Support Assistant
Requisition Number RE22273
Working Title
Department Name 3L700:ITS Customer Spt & Student Enablement
Work Location Lexington, KY
Grade Level 41
Salary Range $14.99-23.98/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

HS

Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

2 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25 lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings.

Shift

Varies: 8 hour shifts.

Job Summary

The IS Technical Support Assistant position is responsible for providing friendly, efficient, and quality service to customers contacting the ITS Customer Services. Ensuring that all incidents and requests are handled in a timely and appropriate manner. Provide assistance and resolution for customers on initial contact or escalation to appropriate areas if needed for resolution. Documenting all avenues of contact from customer into tracking system. Maintaining all security measures related to linkblue access to all University servers.

Skills / Knowledge / Abilities

Excellent Communication skills (written and spoken), keyboarding skills, Microsoft Office Suite.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

AA degree + Previous call center experience.

Deadline to Apply 03/05/2020
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2020-02-06 Expires: 2020-03-07

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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IS Technical Support Assistant

University of Kentucky
Lexington, KY 40507

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