10 days old

Information Access Assistant

Dartmouth College
Hanover, NH 03755
  • Job Code
    115156993


Dartmouth College



Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Position Information

Position Title
Information Access Assistant

Department
Library, Biomedical Libraries

Position Number
0421701

Position Purpose

Providing user-centered service pertaining to information services (circulation, technology support, course reserves, stacks maintenance, collection management and resource sharing) at the Dartmouth Biomedical Libraries, the Information Access Assistant triages questions from library users, in person and remotely, and completes projects as assigned. Primarily assigned to one of the Biomedical Libraries locations, the IAA will work at either location as needed.



SEIU Level
Not an SEIU Position

FLSA
Non-Exempt

Employment Category
Regular Full Time

Department Contact for Cover Letter
Jeremy Klockars

Special Instructions to Applicants

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.



Key Accountabilities

Key Accountabilities

• Provides assistance at the information services desk at Matthews-Fuller Health Sciences Library or the Dana Biomedical Library as assigned; specific duties may include, but are not limited to, checking materials in and out, explaining library procedures and policies to users, updating patron records, assisting users with document delivery, scheduling library spaces, and verifying and issuing user access privileges - 30%
• Responds to a variety of in-person, telephone, chat, and email inquiries related to library resources and users' research needs; independently answers information requests and refers questions to librarians as appropriate - 30%
• Provides technical support including software and hardware troubleshooting for users and staff, and basic updates and maintenance for computers and other equipment. Provides users with information about connecting to resources from off campus - 15%
• Assists with technology and web projects, creating web-based library materials, social media and marketing, and special projects as assigned - 15%
• Contributes to the development of library statistics and reports, documentation, and training materials; identifies opportunities for service improvements - 5%
• Serves on Biomedical Libraries and Dartmouth Library committees and participates in staff development - 5%

-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. -- Performs other duties as assigned

PI115156993

<br/><br/><b>Dartmouth College</b><br/><br/><br/><br/>Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.<br/><br/><b>Position Information</b><br/><br/><b>Position Title</b><br/>Information Access Assistant<br/><br/><b>Department</b><br/>Library, Biomedical Libraries<br/><br/><b>Position Number</b><br/>0421701<br/><br/><b>Position Purpose</b><br/><p>Providing user-centered service pertaining to information services (circulation, technology support, course reserves, stacks maintenance, collection management and resource sharing) at the Dartmouth Biomedical Libraries, the Information Access Assistant triages questions from library users, in person and remotely, and completes projects as assigned. Primarily assigned to one of the Biomedical Libraries locations, the IAA will work at either location as needed.</p><br/><br/><b>SEIU Level</b><br/>Not an SEIU Position<br/><br/><b>FLSA</b><br/>Non-Exempt<br/><br/><b>Employment Category</b><br/>Regular Full Time<br/><br/><b>Department Contact for Cover Letter</b><br/>Jeremy Klockars<br/><br/><b>Special Instructions to Applicants</b><br/><p>Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p><br/><br/><b>Key Accountabilities</b><br/><p></p> <tr> <th>Key Accountabilities</th> <td><p> Provides assistance at the information services desk at Matthews-Fuller Health Sciences Library or the Dana Biomedical Library as assigned; specific duties may include, but are not limited to, checking materials in and out, explaining library procedures and policies to users, updating patron records, assisting users with document delivery, scheduling library spaces, and verifying and issuing user access privileges - 30% <br> Responds to a variety of in-person, telephone, chat, and email inquiries related to library resources and users' research needs; independently answers information requests and refers questions to librarians as appropriate - 30%<br> Provides technical support including software and hardware troubleshooting for users and staff, and basic updates and maintenance for computers and other equipment. Provides users with information about connecting to resources from off campus - 15%<br> Assists with technology and web projects, creating web-based library materials, social media and marketing, and special projects as assigned - 15%<br> Contributes to the development of library statistics and reports, documentation, and training materials; identifies opportunities for service improvements - 5%<br> Serves on Biomedical Libraries and Dartmouth Library committees and participates in staff development - 5%</p></td> </tr> <tr> <th>--</th> <td>Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.</td> </tr> <tr> <th>--</th> <td>Performs other duties as assigned</td> </tr> <img src="https://analytics.click2apply.net/v/ygbZVVhb6ozWFkAdF6oQW"> <p>PI115156993</p>

Categories

Posted: 2019-11-04 Expires: 2019-12-05

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Information Access Assistant

Dartmouth College
Hanover, NH 03755

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