4 days old

Implementation Manager Job

Washington, DC
  • Job Code
Implementation Manager Job

Implementation Manager Job

Date: Jun 24, 2018

Location: Washington, DC, US

Company: SAIC

Implementation Manager (Job Number:435176)


SAIC is seeking an Implementation Manager to support an IT shared services program for a large government agency. By establishing a common operating environment (COE) for all departments within the agency, all users will have access to a service catalog with automated service delivery that is implemented with commercial-grade IT practices. The COE will provide departments with multi-tier end user support and visibility into all IT costs.



- B.S. in IT related field
- Minimum 18 years of experience, with at least 7 years of service delivery and management experience in a multi-vendor environment
- Experience supporting BRM activities as a liaison between the service provider of common, commercial-grade IT services and end-users
- Service delivery and management of common, commercial-grade IT services
- Organization Change Management associated with automated service delivery
- Knowledge of IT cost tracking tools and concepts
- Knowledge of ITIL is required. ITIL certification is desired
- Ability to tailor and apply SAIC’s Organizational Change Management (OCM) process to facilitate cultural change and educate stakeholders on the implementation of the COE for an organization of 10,000 users located throughout CONUS
- Knowledge of IT governance processes and ITIL
- Ability to collaborate with Business Relationship Manager to continuously improve the relationships between COE subject matter experts and the COE user base
- Knowledge of training practices to prepare a large agency workforce for changes in service delivery, tools, and workflows
- Capable of communicating with senior agency and SAIC executive management
- Sufficient IT knowledge to accurately assess operational requirements, facilitate resolution of service delivery issues, and maintain customer relationships
- Ability to use IT cost tracking and service consumption tools and dashboards to communicate the value of IT services to end users
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Mar 29, 2018, 1:35:26 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Other Clearance
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Washington DC

Job Segment: Implementation Manager, Engineer, Manager, Systems Engineer, Relationship Manager, Technology, Engineering, Management, Customer Service


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Implementation Manager Job

Washington, DC

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