12 days old

Identity and Access Management Analyst II (898)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    DIV. 98 (REQ 898)
  • Job Type
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.


The Identity and Access Management Analyst II is responsible for performing day-to-day user provisioning, security related duties and researching, analyzing, troubleshooting, and resolving medium complexity problems for Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems. This role will require creating and disabling user accounts, creating mailboxes and distribution lists, setting file permissions, performing password resets, performing SOX compliant auditing, facilitating remediation of audit findings, and any related duties in support of user account and audit/security administration. 


Identity and Access Management - Maintains and administers user security.

  • Perform day-to-day user provisioning and security related duties for Reliance Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems
  • Perform user account administration i.e., creating/disabling network system accounts, resetting passwords, creating mailboxes and distribution list, setting file permissions etc
  • Ensure all access is in accordance with policies to ensure compliance with regulatory, security, and IT controls
  • Ensure approvals are obtained and documented as required
  • Provide 2nd tier support for security auditing tools and SSO applications such as Okta, Dayforce, CRM, and Box
  • Participate in the analysis, evaluation, and development of user security procedures
  • Troubleshoot and assist in resolution of user access issues
  • Research, analyze and resolve medium complexity problems, escalating issues as appropriate

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their needs.

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
  • Commit to continuous improvement                                                   
  • Anticipate customer’s needs and move to effectively address issue
  • Establish proactive relationship with customers; includes providing education to clients as appropriate
  • Deliver high quality solutions                                             


  • Pursues training and development opportunities; strives to continuously build knowledge and skills
  • Share knowledge and train other staff members to support cross-functionality within the department and be willing to perform as back up for teammates when work absences occur.
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Other duties as requested


Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

   Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future), and problem response (implementing a solution).

   Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems
  • Anticipate problems and is proactive in addressing them
  • Deliver high quality solutions

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

   Able to:

  • Gather data and others' input when making decisions
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs                        

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

   Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

   Able to:

  • Set well-defined and realistic goals
  • Accept responsibility for mistakes
  • Comply with established policies and procedures
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge
  • Collaborate between own functional area and areas below or above in the work stream needed
  • Persistently push self and others for results
  • Displays initiative, effort and commitment towards completing assignments
  • Help others

Company Business Knowledge - Understands the company, its products and the business processes.

   Able to:

  • Understands Reliance business and how technologies can support business processes.

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

   Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication


  • Bachelor’s Degree or equivalent work experience in a related field required
  • 2+ years of broad IT experience working within a large enterprise required
  • 2+ years of experience performing user provisioning duties and security administration in Active Directory, Unix, and other Operating Systems and applications required
  • Experience provisioning accounts in business applications and experience with “green screen” applications a plus
  • Highly organized and detail-oriented with excellent interpersonal communication skills
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Proficient in Excel
  • Excellent verbal and written skills
  • Excellent customer service Skills
  • Strong time-management skills with ability to prioritize and work on multiple projects

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.


Posted: 2021-01-14 Expires: 2021-02-13

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Identity and Access Management Analyst II (898)

Reliance Steel & Aluminum Co.
Cypress, California 90630

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