6 hours

Help Desk Support (TS/SCI w/ Polygraph Required) Job

Fort Meade, MD
  • Job Code
Help Desk Support (TS/SCI w/ Polygraph Required) Job

Help Desk Support (TS/SCI w/ Polygraph Required) Job

Date: May 23, 2018

Location: Fort Meade, MD, US

Company: SAIC

Help Desk Support (TS/SCI w/ Polygraph Required) (Job Number:435307)



- Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets.
- Verify tickets for correct routing and research and reroute incorrectly routed tickets.
- Update ticket status and provide work documentation on HD and SR tickets.
- Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
- Perform preliminary categorization of problems.
- Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team.
- Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.
- Complete required ticket updates and work documentation.
- Escalate problems or tickets to higher level management when required and/or necessary.




- High School and two (2) years or more related experience.


- Must currently possess a TS/SCI w/ Polygraph


- A technically focused professional that manages incidents and service requests and handles communication with the users.
- Shall have a Bachelor of Science Degree in a related technical field with 1 years of relevant experience or 3 years’ relevant experience with a High School diploma.
- Must have 2 years’ experience in customer service, technical helpdesk, office administration, or project management.


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC¿s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Mar 26, 2018, 2:16:09 PM
Primary Location: United States-MD-FORT MEADE
Clearance Level Must Currently Possess: Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain: Top Secret/SCI with Polygraph
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC

Job Segment: Engineer, Help Desk, Information Technology, Security Clearance, Engineering, Technology, Research, Government


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Help Desk Support (TS/SCI w/ Polygraph Required) Job

Fort Meade, MD

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Help Desk Support (TS/SCI w/ Polygraph Required) Job

Fort Meade, MD

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