1+ months

GV Manager, Payroll

El Paso, TX 79901
ADP is hiring a GlobalView Manager, Payroll. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's SLA.  This person will ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards.  He/She will review and define methodologies or processes and ensure Payroll Specialists are trained following GlobalView requirements, including Stellar Services.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
  • Review and deploy consistent DTPs
  • Ensure Payroll Validation Process is consistent and accordingly applied
  • Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards.
  • Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GlobalView tools, Stellar Services, ticket management, core business processes, SLA awareness...).
  • Review training plans and advise Team Leads on consistent and ongoing improvement in coordination with Global Education Services.
  • Act as advisor whenever relevant in recruitment processes for Payroll Production
  • Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created.
  • Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions.
  • Monitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs.
  • Monitor escalations for MS and COS clients and report to Team leads.
  • Effectively and consistently manage process changes (including roll out and communication).
  • Constantly monitor ticket responses (quality & SLAs).
  • Ensure on going coordination : With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database.)
  • With counterpart in Shared Service Center. (knowledge sharing, best practices)
  • Work with GES team, Subject matter experts and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients.
  • Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • Over 5 Years, Up to 8 Years of Directly Related Experience
  • At least 5 years of experience managing payroll production teams
  • Bachelor's Degree or its equivalent in education and experience
  • Bilingual - Spanish English background is required as role will be working with clients in Mexico.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Process driven / experience in deploying process across multiple teams
  • SAP CRM or knowledge and practice of other Client Relationship Management tools
  • Perfect understanding and practice of payroll processing procedures
  • Fluency in English (oral and written)
  • Strong client service orientation
  • Good analytical skills
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
  • Strong initiative and enthusiasm
  • PC literate (Windows, Excel, Word)
  • Very good understanding of ADP applications, payroll procedures

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Categories

Industry

  • Other
Posted: 2021-07-01 Expires: 2021-10-24

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

GV Manager, Payroll

ADP
El Paso, TX 79901

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast