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GSC Engineer Bottom (Wafer Stage & Wafer Handling)

  • Job Code
Company ASML

Job Title: GSC Engineer Bottom (Wafer Stage & Wafer Handling)

JobID: 12540-req819#5574668

Location: Chandler, AZ, 85286, USA

Description: ## **Introduction**

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.

We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

Team Player who wants the opportunity to solve technical issues seen at high tech customers in a multicultural environment.

Then join us in the Global Support Center (GSC), and be a part of an international team of dedicated competency engineers.

Our goal is to remotely solve technical issues but due to the technical complexity of some issues, you also have the opportunity to travel domestically and internationally to address issues first hand at our customer’s sites.

## **Job Mission**

ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs, ASML’s Customer Support organization is responsible to repair the systems as quickly as possible. For this reason ASML ensures 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.

## **Job Description**

As a GSC engineer within the U.S. Bottom (Wafer Stage & Wafer Handling) team you will be responsible for escalation of support to our worldwide field organization. This involves a diversity of tasks including:

1. New Product Introduction (NPI) preparation.

* During the NPI phase be assigned to the project in order to gain the required skills and knowledge to independently support field escalations. Be in charge of your own training plan and indicate what is required.

* Transfer and share gained skills and knowledge within WW GSC in order to establish and maintain equal continental GSC continental support teams.

* Onsite introduction phase support by delivering knowledge/escalation handling to local organization.

2. Technical problem solving within the Bottom team competency.

* Solve complex technical problems remotely analyzing data and creating deterministic, forward thinking action plans.

* Travel to customer site when not able to solve problem remotely.

* Escalate to the next support level according to the committed escalation processes and timings.

* Facilitate in escalations from the continental GSC’s (Asia/EU) towards the Factory (D&E;, IE, manufacturing, etc.).

* Identify, secure and support the rollout of improvements for installed base machines.

3. Knowledge Proliferation

* Mentor trainees and deliver feedback on potential improvements.

* Proliferate knowledge to the field organization at every opportunity.

* Integrate background information concerning the problem and the solutions in action/repair plans.

* Combine on-site support with knowledge transfers to local organization.

## **Education**

BS or Master Degree in an Engineering discipline, or 8 years of experience working remotely and hands-on with photo lithographic equipment and processes or equivalent experience.

## **Experience**

Experience should encompass working with and understanding issues in the lithographic semi-conductor manufacturing process, experience in the knowledge of electronics, mechanics, pneumatics, optics, hydraulics, software, related disciplines.

## **Personal skills**

**Competency 1: Teamwork**

Teamwork is a GSC core value centered around the One Team concept. As the nexus for communications between the factory and field, our ability to create an environment of trust, mutual respect and teamwork are essential to delivering unprecedented customer satisfaction. We can only do this by working together as One Team to achieve the best possible results.

As a GSC Bottom engineer, you will be expected to work closely with your immediate team members, worldwide GSC counterparts, factory contacts and the field to ensure we share knowledge and deliver the highest quality to our external customers.

**Competency 2: Ownership**

Ownership is a key trait exhibited by GSC engineers. In order to solve issues quickly and efficiently, one GSC engineer per continent is identified as a single point of contact to partner with the local teams.

We are expected to follow through on commitments to the field and to our external customers, drive escalations through the other continental GSCs, the EMO office, and our factory resources, and ensure all stakeholders are in alignment on progress and next steps. This includes ensuring next actions are in place to eliminate lost machine time, on-site travel as necessary to meet the demands of the business, ensuring administration is up to date and that the history of the issue and current status is understood when transfer of ownership is necessary. In addition, once issues are solved, it’s our responsibility to determine what additional follow-up is needed to prevent re-occurrence.

**Competency 3: Improvement Focus**

In our rapidly changing environment, a GSC engineers need to have a personal focus on continuous improvement to develop their craftsmanship, professionalism and expertise in a given competency.

We are expected to look for and create training opportunities to close our knowledge / skills gaps, be flexible in taking available training opportunities as they present themselves, and continually develop new areas of expertise. In addition, GSC engineers have a passion for ideas, innovation and creative problem solving and consistently look for ways to improve on our processes and deliverables.

* Strong communicator in English (both oral and written)

* Strong analytic capability and a pro-active initiating attitude

* Self-assured, capable of convincing people, often at higher management levels

* Good presentation skills, detail-oriented

* Ability to plan and set priorities

* Flexible in working hours, travel and work environments

* Flexible for temporary (inter)national assignments (3-6 months)

* Independent, motivated, and self-sufficient

* Team worker, good social skills, customer-oriented

* Familiar with MS Office products, MATLAB/MATHCAD, LabVIEW, Unix, Linux, and Python

* (Preferred) Multi-lingual (English, Dutch, Mandarin, Korean, German, French)

* (Preferred) Knowledge of ASML Illumination, Projection and Dose Control theory of operation and analysis

## **Context of the position**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## **Other information**

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Chandler - AZ, US

*Level:* Bachelor

*Experience:* 2-5 Professional

*Available since:* 3/13/2018

*Functional area:* Customer Support, Electrical Engineering, Mechanical Engineering

*Background:* Other- Technical, Mechanics, Electronics

*Reference:* req819


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