17 days old

Global Threat Operations Manager, AMS

Trustwave Holdings, LLC
Chicago, IL 60601
  • Job Code
Trustwave Holdings, LLC

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Category: Security Services
Team: Managed Security Services
Location: Chicago, Illinois Greenwood Village, Colorado


Position at Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. Offering a comprehensive portfolio of managed security services, consulting and professional services, and data protection technology, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

The Global Threat Operations (GTO) Manager is a member of a team that leads a fast-paced cyber security operations organization focused on delivery of managed threat detection and response services across the globe. The leader of Americas (AMS) / Europe, Middle East & Africa (EMEA) organization provides operational and strategic direction for a team that responds rapidly to triage a diverse set of global security issues, assesses their impact, and implements response actions to protect critical business assets with a sense of urgency. We are seeking an experienced security leader for Trustwave's GTO organization to lead intrusion analysts and cyber security engineers distributed worldwide and supporting security operations.

The ideal candidate will be an experienced security practitioner with a combination of skills including strong communications, technical aptitude, process improvement and metrics, team/project leadership, and Managed Security Services. A foundation of agile project management and a proven record of developing and leading team members is key. The successful candidate will thrive in a fast paced environment, operate at a high level of autonomy while taking informed risks, and demonstrate a track record of being a creative problem solver.

Candidates must be familiar with multiple facets of the Managed Security Services industry including services portfolios, scalable, multi-user infrastructures, operations, SIEM use case development, and active response to contain and mitigate threats. Candidates must have a strong customer first attitude, triage issues quickly, and drive a culture of continuous process improvement.

The right candidate will have a proven track record of the highest standards for themselves and everyone they work with by consistently seeking methods to improve operational performance, quality and effectiveness while showing professionalism and strong coaching behaviors that gets a team onboard.

What You Will Do
  • Deliver quality Managed Security Services
  • Manage a local and distributed team of cyber security Engineers/Analysts who are responding to multiple simultaneous events and customer requests
  • Provide operational and process leadership to a team of experienced security professionals and engage in discussions with services stakeholders, peers, and leadership
  • Lead projects and initiatives revolving process automation, incident response, and security use case development
  • Leverage the scale of a worldwide SOC organization
  • Manage personnel, including scheduling, task priorities, goals, and performance and implement mechanisms to improve the execution of operational and technical tasks
  • Maintain operational proficiency and perform operations as required
  • Maintaining an inclusive environment and a culture of ownership, accountability and continuous improvement
  • Manage timely team communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers
  • Be available to provide oversight or work any shift during your direct reports' 24/7/265 Operation; to include nights, weekends and holidays

Why it matters: You can be a part of a market-leading team that protects critical assets, solves problems, and generates creative services that meet the security needs of a global customer base.

Why you will love it: You will lead a great team and have exposure to experienced leaders across the cyber security space that are passionate about delivering market-leading Managed Security Services. You will see many aspects of the MSS business and your leadership and actions will have an immediate impact and contribute to the security of organizations around the globe. You will have ownership and responsibility for defining and executing processes that deliver results.

  • Bachelor's degree in security discipline or related field -or- 2+ years college and 10+ years security experience
  • 5+ years team leadership experience
  • 3+ years of program management experience and demonstrated knowledge of management best practices
  • 5+ years MSS or multi-tenant enterprise security experience
  • 5+ years of experience in a security operations center or similar environment
  • 3+ years of experience with managing operational escalations or processes
  • 3+ years of experience with SIEM administration and use case development
  • 2+ years of experience with SOAR or workflow optimization platforms
  • 3+ years of experience with network based security controls
  • 3+ years of experience with endpoint protection security controls
  • Ability to work any shift within the 24/7 operation; including nights, holidays and weekends
  • Experience with developing metrics and implementing organizational change
  • Exposure to process improvement and or quality control tools and methods
  • Excellent written and verbal communication skills
  • Experience conducting technical operations in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
  • Confident leader who can prioritize and analyze tradeoffs, communicate clearly and compellingly and effectively influence internally and externally, across organization boundaries.
  • Able to independently influence and resolve conflicts with others
  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
  • Experienced in gathering requirements and developing operational requirements for custom tools
  • Ability to apply critical thinking in complex situations; experience working in cross functional groups including SW engineering, Networking, and infrastructure

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.



Posted: 2020-10-08 Expires: 2020-11-08

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Global Threat Operations Manager, AMS

Trustwave Holdings, LLC
Chicago, IL 60601

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