24 days old

Global HRO Relationship Manager - 185368

Rockville, MD 20850
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EADP is hiring a ERM/Global HRO Relationship Manager.\u003C/strong\u003E In this position you will be responsible for the effective management of HRO clients. Develops and enhances strategic business partnerships by fully engaging and building trust with our clients\u0027 key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our clients\u0027 financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client. Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales. Acts as liaison between the client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience. Includes approximately 25-30% travel based on client needs. Approximately 30-35% travel for the Global HRO Relationship Manager.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values:\u003Cstrong\u003E Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003ERelationship Management\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EBuild trust with clients\u0027 key decision makers to drive client retention and improve loss prevention.\u003C/li\u003E \u003Cli\u003EDevelop a value-based relationship with each client, resulting in maximum utilization of Comprehensive Services technology and service offerings.\u003C/li\u003E \u003Cli\u003EAssume account responsibility at time of client sale.\u003C/li\u003E \u003Cli\u003ESet and manage client expectations and be the point person for client contract questions and billing, being empowered to act or escalating them as appropriate.\u003C/li\u003E \u003Cli\u003EAct as an empowered internal client advocate, and partner with implementation, service and other support teams to deliver Stellar Service.\u003C/li\u003E \u003Cli\u003EOversee resolution of critical service issues and follow-up from quality survey feedback.\u003C/li\u003E \u003Cli\u003EProactively ensures client satisfaction through regular conference calls and periodic client visits.\u003C/li\u003E \u003Cli\u003EOn an annual basis, recap all activities completed on clients\u0027 behalf and discuss goals and objectives for upcoming year.\u003C/li\u003E \u003Cli\u003EApplies HCM industry and practitioner knowledge to understand and support our assigned client\u0027s business objectives as defined by the Relationship Management business strategy. Increased complexity of multinational clients will require knowledge of all ADP global products.\u003C/li\u003E \u003Cli\u003EPractitioner knowledge in a leading capacity for business intelligence is preferred to increase value of relationship.\u003C/li\u003E \u003Cli\u003EOnsite quarterly visits are conducted with Executive Contact to recap accomplishments in support of client initiatives and to discuss future goals and objectives.\u003C/li\u003E \u003Cli\u003EProduct knowledge includes ADP global products.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003EProduct Knowledge and Utilization\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EMaintain a working knowledge and understanding of the ADP Comprehensive Services product and service suite and, where applicable and relevant, effectively demonstrate the value of each to the client, using additional resources where available and appropriate.\u003C/li\u003E \u003Cli\u003ECoordinate communication among the various service partners, business partners, and third parties.\u003C/li\u003E \u003Cli\u003EWork with clients to plan and deliver an effective portal rollout, resulting in client and employee utilization and satisfaction.\u003C/li\u003E \u003Cli\u003EUse ongoing status calls to identify areas where core services can be more effectively utilized and where additional services and support can be of value.\u003C/li\u003E \u003Cli\u003EProduct knowledge includes domestic and global product platforms.\u003C/li\u003E \u003Cli\u003EManages the relationship along with counterparts in other divisions to ensure seamless ADP / client engagement.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003ECollaboration/Partnerships\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EThrough empowerment and leadership, and with a focus on client advocacy, build relationships and coordinate with internal ADP teams and third parties, enabling seamless delivery of ADP Services and demonstrating \u0026quot;One ADP\u0026quot; and Stellar Service.\u003C/li\u003E \u003Cli\u003EWork with sales teams to educate BPO District Managers about the product and partner with them on qualified prospect calls and support reference process.\u003C/li\u003E \u003Cli\u003EPartner with RMD to address client issues and assist in driving resolutions.\u003C/li\u003E \u003Cli\u003EPartners with project managers and account managers across all NAS products including Globalview/Streamline for holistic management and seamless approach to project implementation and transition to Services.\u003C/li\u003E \u003Cli\u003EWorks closely with global ADP partners for a quality rollout of new services to each country.\u003C/li\u003E \u003Cli\u003E\u0026nbsp;\u003C/li\u003E \u003Cli\u003EOnsite sales presentations with Sales team conducted as needed.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003EOwnership\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EIdentify, develop, coordinate and project manage delivery of additional service opportunities.\u003C/li\u003E \u003Cli\u003ECommunicate and promote key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.).\u003C/li\u003E \u003Cli\u003EServe as an escalation point for all functional areas and coordinate responses and delivery of solutions.\u003C/li\u003E \u003Cli\u003EPartners with Project Managers and internal global partners and participates in internal governance calls with Senior Leadership to communicate progress and awareness of project status and risk mitigation steps.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003EHuman Resources Consulting\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EUnderstand and stay up-to-date on clients\u0027 HR strategy and tactical needs.\u003C/li\u003E \u003Cli\u003EWork with clients as a partner, keeping clients short and long-term HR goals in mind.\u003C/li\u003E \u003Cli\u003EParticipate in client HR planning meetings/decision-making, and help client establish and update HR plans and develop plans to meet set goals.\u003C/li\u003E \u003Cli\u003EPartner with the Service Team to ensure quality, timeliness, and effectiveness of all work delivered.\u003C/li\u003E \u003Cli\u003ETranslate the Service Team best practice information into strategic plans that align with each client\u0027s goals, objectives, culture, mission, vision and values.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003EStrategic HR Best Practices Expertise\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EPartners with clients to proactively lead transformation and recommendations for process improvements through use of ADP\u0027s Standard Operating Procedures to ensure client adheres to defined best practices for Comprehensive Services.\u003C/li\u003E \u003Cli\u003EInitiates ADP Change Control process when client\u0027s requirements are beyond scope of services defined in the Agreement.\u003C/li\u003E \u003Cli\u003EApplies knowledge of global HR practices to client planning sessions.\u003C/li\u003E \u003Cli\u003EShare best practices in managing a global workforce and creating policies that are consistent with domestic and global strategy.\u003C/li\u003E \u003Cli\u003EActs as service champion for US-based and liaison for global-based services.\u003C/li\u003E \u003Cli\u003EPerforms other related duties as assigned.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s Degree or its equivalent in education and experience with a Major Area of Concentration in Business, Accounting, Marketing, HR\u003C/li\u003E \u003Cli\u003EA combination of at least 10\u002B years with demonstrated proficiency in managing large, complex national or multi-national client account relationships with multi--process HCM technology and outsourcing services.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cdiv\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003Cbr /\u003E \u003Cul\u003E \u003Cli\u003EDemonstrated proficiency in managing larger more complex client account relationships with multiple products.\u003C/li\u003E \u003Cli\u003EExperience with global companies preferred. Extensive experience building relationships and understanding a client\u0027s needs is essential.\u003C/li\u003E \u003Cli\u003EPrior experience managing service recovery.\u003C/li\u003E \u003Cli\u003EExpert knowledge of ADP\u0027s infrastructure and ADP\u0027s traditional and new product/services in business processing, outsourcing, and global support required.\u003C/li\u003E \u003Cli\u003EPrior practitioner experience with Benefits, HR, and / or Payroll in a corporate management or leadership position is required.\u003C/li\u003E \u003Cli\u003EApproaches change or newness positively-Demonstrates flexibility in the face of change by quickly adjusting behavior-Remains open to new ideas and new approaches-Seeks information to understand change and rationale for change-Supports change decisions and efforts\u003C/li\u003E \u003Cli\u003EWorks with others to set performance goals-Identifies and prioritizes required key actions and behaviors-Clarifies roles and responsibilities-Communicates expectations-Aligns goals with vision-Encourages and supports accountability and engagement\u003C/li\u003E \u003Cli\u003EListens to and involves others-Develops relationships for goal achievement-Values and uses differences-Seeks and expands on others\u0027 ideas-Shares information, ownership, and successes with others-Demonstrates commitment to team-Anticipates impact on others-Works toward win-win solutions with peers and customers\u003C/li\u003E \u003Cli\u003EDemonstrates and fosters honesty and integrity-Actively includes ethical considerations in daily business activities-Investigates, documents and addresses allegedly unethical behavior-Reinforces the role of ethics in everyday business activities-Encourage attention to ethical issues in all business activities-Is viewed by others as a \u0026quot;role model\u0026quot; for ethical business behavior and personal integrity\u003C/li\u003E \u003Cli\u003ESeeks change opportunities that can lead to substantial benefit-Challenges paradigms-Applies new solutions to problems-Acts as catalyst for change and continuous improvement-Seeks and utilizes different perspectives and ideas-Encourages and supports imaginative and creative solutions\u003C/li\u003E \u003Cli\u003EAccepts responsibility-Operates with commitment, effectiveness and determination-Demonstrates ownership and accountability of goals/assignments-Takes prompt action-Sets high standards for self-Works to overcome obstacles\u003C/li\u003E \u003Cli\u003ESeeks to understand and meet customers\u0027 needs-Builds rapport and cooperative relationships with customers-Responds quickly to meet customer needs-Takes personal responsibility for resolving customer problems-Demonstrates commitment to exceeding customer expectations-Delivers on commitments to customers-Keeps customers\u0027 needs at forefront of decision making and actions\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E#LI-AJ1\u003C/div\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-14 Expires: 2019-12-19

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Global HRO Relationship Manager - 185368

Rockville, MD 20850

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