1+ months

Gerente de Servios - Banco de talentos

São Paulo, SP 01310-100

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


Ensure the degree of customer satisfaction and retention with respect to contracted services, acting as a communication channel between the client and the company.


  • Conduct more complex negotiations on various parameters such as: level of satisfaction with the service, projects, etc., in domestic and foreign context; Integrate customer needs mapping, what may cause information relating to possible gaps between contractors and performed services.
  • Ensure the implementation of customized solutions to customers from specific identified needs.
  • Acting in resolving more complex issues inherent to contracts.
  • Develop initiatives aimed at increasing the customer satisfaction level and define scope for improvement projects for solutions.
  • Identify the biggest offenders to manage action plans implemented by specialized areas, through existing tools (indicator CSI, NPS, operational), ensuring integration, quality and within the value chain; Intermediate operational issues internally (alignment between areas responsible for solving the problem)
  • Monitor SLAs contracted by checking the array of
  • Managing scales, operational processes, exceptions and operational risks.
  • Carry out visits to customers and local and international interactions as necessary.
  • Manage customer contacts outside the standard service model.
  • Develop and manage service retention plan; Negotiate budget for operational exceptions.
  • Education: College graduates in Business Administration, Engineering, Information Technology or related fields.
  • Minimum experience in the area: 7 years
  • Specific Knowledge: Knowledge of the market / product information, fluent English, communication, persuasion techniques, processes and projects.
  • Skills: Pro-activity, strategic vision, flexibility, schedule management, situational leadership, interpersonal relationships, conflict management, arguments and questions, communication skills, negotiation skills, customer focus, focus on results.

* Ensino Superior Concludo;
* Ingls em nvel avanado/fluente;
* Experincia com relacionamento e negociaes com clientes;
* Habilidades: Pr-atividade, viso estratgica, flexibilidade, gerenciamento de cronograma, liderana situacional, relacionamento interpessoal, gerenciamento de conflitos, discusses, perguntas, negociao, foco no cliente e foco nos resultados.



Buscamos constantemente criar maneiras melhores de se trabalhar para que voc alcance o seu potencial mximo. Seguidamente nomeada como uma das 'Empresas mais admiradas' pela revista FORTUNE e reconhecida pela DiversityInc como uma das 'Principais 50 empresas com foco em diversidade', a ADP trabalha com mais de 740.000 organizaes no mundo inteiro para ajudar pessoas a trabalhar de maneira mais inteligente, embarcar em novos desafios e alavancar seus talentos. "Always Designing for People" significa que estamos criando plataformas que transformaro a forma de se trabalhar e juntos vamos descobrir um mundo de oportunidades.

Nossa cultura acolhe diversas perspectivas e cria um lugar onde as carreiras podem florescer.

Ns respeitamos e valorizamos as diferenas com oportunidades iguais de emprego, independentemente de raa, religio, gnero, orientao sexual, idade, cultura, deficincia ou status social.

Todas as nossas vagas respeitam esse compromisso. Faa parte do nosso time!!

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-05-15 Expires: 2020-07-15

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Gerente de Servios - Banco de talentos

São Paulo, SP 01310-100

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