21 days old

French-speaking Member Service Representative - Call Center

UNFCU
Long Island City, NY 11101
  • Job Code
    115037644

US-NY-Long Island City

Category: Customer Service

Overview

Under general supervision, utilizes the Con 2 ect Member Experience Model to provide superior service to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving, while being responsible for determining members' financial needs and making referrals where necessary.

Responsibilities

  • Utilize the Con 2 ect Member Experience Model to provide a memorable member experience at every touchpoint.
  • Utilize the Con 2 ect Member Experience Model to deepen connections with members to better understand their needs by asking effective questions and building relationships.
  • Utilize the Con 2 ect Member Experience Model to become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future
  • Utilize the Con 2 ect Member Experience Model to achieve departmental, team and individual sales and referral goals.
  • Answer routine telephone calls as well as email inquiries, web chat inquiries and written correspondence. Communicate with both domestic and international members and merchants, and provide appropriate answers or referrals.
  • Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.
  • Review, verify, and process new membership accounts. Accept and review member consumer loan applications and follow up with appropriate action.


Qualifications

TYPE & AMOUNT OF EXPERIENCE:
  • Minimum requirements are High School diploma and 2 years of banking experience in a customer service/call center function
  • Some college coursework completed is preferred
  • Prior experience in a sales environment is preferred

TECHNICAL COMPETENCIES:
  • Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred
  • Computer proficiency, including Microsoft Office

BEHAVIORAL COMPETENCIES:
  • Ability to organize work and set priorities; can effectively multi-task in a fast paced environment
  • Ability to manage relationships at all levels throughout the organization
  • Excellent oral and written communication skills
  • Driven to deliver service excellence
  • Displays empathy
  • Ability to work independently as well as within a team

WORK ENVIRONMENT/CONDITIONS:
  • Willingness to work rotating shifts, including weekends and flexible hours, and overtime
  • Standard office conditions

In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

PI115037644

<br/>US-NY-Long Island City<br/><br/><b>Category:</b> Customer Service<br/></br><b>Overview</b><br><br>Under general supervision, utilizes the Con 2 ect Member Experience Model to provide superior service to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving, while being responsible for determining members' financial needs and making referrals where necessary.<br><br><b>Responsibilities</b><br><br><ul><li>Utilize the Con 2 ect Member Experience Model to provide a memorable member experience at every touchpoint.</li><li>Utilize the Con 2 ect Member Experience Model to deepen connections with members to better understand their needs by asking effective questions and building relationships. </li><li>Utilize the Con 2 ect Member Experience Model to become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future </li><li>Utilize the Con 2 ect Member Experience Model to achieve departmental, team and individual sales and referral goals. </li><li>Answer routine telephone calls as well as email inquiries, web chat inquiries and written correspondence. Communicate with both domestic and international members and merchants, and provide appropriate answers or referrals.</li><li>Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues. </li><li>Review, verify, and process new membership accounts. Accept and review member consumer loan applications and follow up with appropriate action. </li></ul> <br><br><b>Qualifications</b><br><br><strong>TYPE & AMOUNT OF EXPERIENCE:</strong><br><ul><li>Minimum requirements are High School diploma and 2 years of banking experience in a customer service/call center function</li><li>Some college coursework completed is preferred</li><li>Prior experience in a sales environment is preferred</li></ul><br><strong>TECHNICAL COMPETENCIES:</strong><br><ul><li>Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred</li><li>Computer proficiency, including Microsoft Office </li></ul><br><strong>BEHAVIORAL COMPETENCIES:</strong><br><ul><li>Ability to organize work and set priorities; can effectively multi-task in a fast paced environment</li><li>Ability to manage relationships at all levels throughout the organization</li><li>Excellent oral and written communication skills</li><li>Driven to deliver service excellence</li><li>Displays empathy</li><li>Ability to work independently as well as within a team</li></ul><br><strong>WORK ENVIRONMENT/CONDITIONS:</strong><br><ul><li>Willingness to work rotating shifts, including weekends and flexible hours, and overtime</li><li>Standard office conditions</li></ul><br> In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.<br/><br/> <img src="https://analytics.click2apply.net/v/X7K6rRtXXEkgslR4ue6Z8"> <p>PI115037644</p>

Categories

Posted: 2019-11-01 Expires: 2019-12-02

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French-speaking Member Service Representative - Call Center

UNFCU
Long Island City, NY 11101

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