**Job Description Summary**

Reporting directly to the Services Leader, the Field Services Team Leader is responsible of managing part of the Grid Automation Field Service organization, develop Field Service Application offering and proactively collaborate with Service regional organization and Service COEs. Must have advanced technical expertise in power system design and operation as well as knowledge of our grid automation products and systems, covering the full array of services and customers in the region.

Shall be able to assist customers with our more advanced applications, propose different solutions and help customers make decisions. They will engage with customers in co-creation dialogue, promote our services offerings, and act as the technical liaison between the customer and GA team for Services. Will also supplement our TAE (Technical Application Engineering) teams in their pre-sale endeavors as well as support on delivering our service offering being engaged on consulting, technical support and on-site activities if needed.



**Job Description**



The Field Service Team Leader will be responsible for:



+ Develop local & remote service organization. Be a sound leader who inspire and lead team members.

+ Promote service offering. Owning plans and actions with the goal of expanding our activities in the region, segments and accounts.

+ Revenue and margin objectives for the different segments.

+ Help to define service solutions and technical architectures.

+ Support the team in providing advance technical support and be a trusted advisor to customers.

+ Support Sales & Tendering teams in presales activities and on service offer preparation.

+ EHS Leadership, ensure work is conducted in compliance with applicable regulations and encourage accurate employee safety practices.

+ Provide installation, testing, commissioning and service direction on-site and remotely.

+ Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team.

+ Provide both external and internal timely, accurate, professional reports.

+ Provide, audit, and implement quality control requirements for on-site activities.

+ Communicate schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals.

+ Leverage applicable Lean/6-Sigma projects.



**Qualifications/Requirements:**



+ Electronics/Electrical Engineering degree or equivalent.

+ Experience in Energy/Utility Project environments.

+ Proficiency level in English. Other languages valued.

+ Willingness and ability to travel (Around 30% of the time).

+ Excellent interpersonal, communication and leadership skills with a strong customer focus and ability to cooperate with the different departments.

+ A rigorous team working approach with a high level of self-motivation, flexibility and self-learning aptitude.

+ Must be a motivator, self-starter and dedicated team player with a sense of urgency and an ability to work to tight deadlines.

+ Excellent verbal and written communication skills.

+ High interpersonal skills.

+ Experience with electrical Protection relays and Control systems (LV, MV & HV).

+ Minimum 4 plus years of experience working on application engineering, technical support, testing, maintenance, commissioning in transmission, distribution, industrial and power plants environments.



**Desired Characteristics:**



+ Background in Electrical Control Systems and SCADA/DCS systems.

+ GA P&C and SAS products deep knowledge.

+ GA M&D product line knowledge.

+ Ability to organize, prioritize and achieve milestones and deliverables.

+ Open to working extended hours and weekends if the situation requires.

+ Sound judgment, level headed under pressure, with an ability to think on feet.

+ High energy, positive individual loving operational challenges



**Additional Information**



**Relocation Assistance Provided:** No