18 days old

Field Service Engineer- North West

GE Energy
Role Summary:As a Field Service Engineer you will be responsible for meeting the daily service repair needs of the customers equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities: Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instructions.



Ordering and managing repair parts cycle times.





Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.





Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.



Maintaining tools and test equipment properly and ensuring they are calibrated.



Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.



Managing vendors service delivery processes in compliance with GE Healthcare policies.



Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.



Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.





Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.









This is a field based role and it will require frequent travel across the North West and North East of the UK.



Qualifications/Requirements: Experience interfacing with both internal team members and external customers as part of a solution based service process.

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.



Experience troubleshooting and responding to customer concerns.



Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner



About Us:GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE







Learn More About GE Healthcare



Additional Locations:United Kingdom;Leeds, Manchester, Liverpool;

Categories

Posted: 2020-05-13 Expires: 2020-06-12

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Field Service Engineer- North West

GE Energy

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