8 days old

Field Service Engineer III/UKHC

Lexington, KY 40507
Job Title Field Service Engineer III/UKHC
Requisition Number RE26533
Working Title Field Service Engineer III
Department Name H3997:EVPHA Information Technology
Work Location Lexington, KY
Grade Level 12
Salary Range $61,630-100,485/year
Type of Position Staff
Position Time Status Full-Time
Required Education


Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

5 yrs

Required License/Registration/Certification

Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8. Certifications are required within one year of hire date.

Physical Requirements

Requires handling of average-weight objects up to 50 pounds, or standing/walking for long periods of time.


Monday – Friday; 8:00a.m. – 5:00p.m.

Job Summary

UK HealthCare Information Technology Services has posted the Field Service Technician III role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to lead and participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Technician III is responsible for Tier 2 and 3 enduser support; creating and documenting standards and processes; problem management; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration; training, coaching, and mentoring team members; and managing the incident queue. Additional responsibilities include; performance of service recoveries; adherence to the UK HealthCare Behavioral Expectations; and participation in the oversight and establishment of departmental goals, policies, and procedures.

Skills / Knowledge / Abilities

Microsoft MCSA: Windows 10 MD100 and 101 within one year of hire date. The ideal candidate will have the following skills: critical thinking; strategic decision making; problem solving; excellent interpersonal and communication, both written and verbal; ability to develop staff which includes mentoring and coaching employees; teamwork; conflict resolution; project management methodologies and practice; performance management principles; and Microsoft Project and project server applications knowledge is preferred. In addition, the ideal candidate must be able to work successfully in a highly matrixed organization.

Does this position have supervisory responsibilities? Yes
Preferred Education/Experience

5 years previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices. ITIL Foundaiton preferred.

Deadline to Apply 03/01/2021
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2021-02-17 Expires: 2021-03-19

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Field Service Engineer III/UKHC

University of Kentucky
Lexington, KY 40507

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