6 days old

:Field Service Engineer

GE Energy
Bengaluru, KA 560002
Role Summary:Manage assigned customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians, etc). Create an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC products and the growth of the service contract base.

Essential Responsibilities:Key Responsibilities/essential functions include:

Provide support to leaders and team for customer relationships, escalations

Manage, develop and support teams from a strategic level.

Provide direction, support and vision via operational mechanisms and communication. Create, review and provide strategic direction with the business leadership team.

Review development and delivery of process improvement wtih the team.

Quality Specific Goals:

1.Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

2.Complete all planned Quality & Compliance training within the defined deadlines.

3.Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

4.Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

5.Ensure timely dispatch closure.

6.Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:1.Bachelors degree and at least 2 years of leadership experience in management or indvidual leadership role or equivalent (defined as High School Diploma/GED and 4 years progressive experience with leadership experience direct or indirect or technical leadership experience. Ability to develop and execute multiple priorities and approaches to meet objectives Exceptional interpersonal skills

2.Willingness to travel within your specified geographic region

Desired Characteristics:1.Prior field sales or field service experience

2.Proven leadership and ability to orchestrate resources and motivate teams

3.Strong business acumen

4.An inclusive leader that builds a connection to the workforce through personal involvement and trust

5.Proven ability to influence and drive change through exceptional written and verbal communication skills

6.Understanding of customer/marketplace and drivers that influence customer behavior

7.Ability to resolve complex issues within functional area and/or area of expertise

8.Ability to develop and execute multiple priorities and approaches to meet objectives

9.Direct customer relationship experience

10.Proven ability to effectively communicate across a distributed workforce

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:India;Bengaluru;


Posted: 2019-12-02 Expires: 2020-01-01

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:Field Service Engineer

GE Energy
Bengaluru, KA 560002

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