9 days old

Field Service Analyst I/UKHC

Lexington, KY 40507
Job Title Field Service Analyst I/UKHC
Requisition Number RE23373
Working Title Field Service Analyst I
Department Name H3997:EVPHA Information Technology
Work Location Lexington, KY
Grade Level 10
Salary Range $46,675-78,499/year
Type of Position Staff
Position Time Status Full-Time
Required Education


Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

1 yr

Required License/Registration/Certification

Microsoft Windows 7 Configuration or Microsoft Windows 8 Configuration. Certifications are required within one year of hire date.

Physical Requirements

The physical requirements of this position include regularly lifting, pushing, and/or pulling objects up to 50lbs; intermittently sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and working in confined spaces; occasionally standing and/or walking with objects up to 25lbs; and lifting, pushing, and/or pulling objects over 50lbs. Also involves some exposure to loud noises and/or extreme temperatures; and requires some occasional job-related travel (less than 10% of time).


Primarily Monday through Friday, 8:00 a.m. – 5:00 p.m. As an exempt-level position, additional hours may be required in order to meet job and departmental business needs.

Job Summary

UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments.

The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations; and adherence to departmental goals, policies, and procedures.

UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being: customer centered, service focused, quality driven, resource wise, and growth oriented.

ITIL v.3 or 2011 Foundation; Microsoft Windows 7 Configuration or Microsoft Windows 8 Configuration certifications are required within one year of hire date. Please apply for any and all positions you feel qualified, if you do not apply for a specific position you cannot be considered for the position.

Skills / Knowledge / Abilities

The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS experience; troubleshooting experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team. This position requires you to obtain Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8 within one year of hire date.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

Previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices.

Deadline to Apply 07/09/2020
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2020-06-26 Expires: 2020-07-26

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Field Service Analyst I/UKHC

University of Kentucky
Lexington, KY 40507

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