12 days old

Field Operation Region Leader - West

GE Energy
Role Summary:Field Operation Region leader, is responsible for driving daily Imaging and CCS field operation management in each region to achieve speed of response and customer satisfaction. This role will lead overall field operation efficiency along with digital service technology transformation. He/She will lead, develop and monitor field engineers competency development and engagement. This is a role with multiple direct reports in the region for operation management.

Essential Responsibilities: Lead Service Imaging and CCS field operation team to deliver daily field operations in West Region;

Act as a primary point of contact for West region field operation management and partnership with Equipment and Service Sales to achieve customer satisfaction;

Maintain, enhance and drive improvement of continuous high quality customer service in region delivery;

Drive overall region field engineers multi-modality technical development, competency enhancement and region engagement;

Lead overall field engineers workforce planning and optimization cross modalities;

Develop team performance through cross Imaging and CCS multi-modality training, process improvement and digital remote service;

Other duties may be assigned by the service management to meet business needs.

Qualifications/Requirements:- Bachelors Degree or above and 10 years experience working in a service industry.

- Experience managing multiple direct reports and proactively working on customer expectations.

- Demonstrated strong commitment to field operation management for customer satisfaction & quality service with a sense of urgency.

- Boundaryless leader with ability to influence a wide variety of stakeholders.

- Effective oral and written English communication skills.

Desired Characteristics:- Demonstrated strong leadership, coaching and team building skills;

- Good at field operation management and customer relationship management;

- Ability to lead and influence areas of the organization;

- High energy self starter, ability to achieve results with minimal supervision.

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:China;SiChuan;Chengdu;


Posted: 2020-07-24 Expires: 2020-08-23

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Field Operation Region Leader - West

GE Energy

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