10 days old

Exam Services CBT Administrative Assistant

Society of Actuaries
Schaumburg, IL 60173
  • Job Code

Exam Services CBT Administrative Assistant

This is a hybrid role which is based in our Schaumburg office.

Perform various tasks to ensure the accurate and efficient production and delivery of the examination process. Assist Manager in administration of exams offered via Computer Based Testing (CBT). Assist other members of the department on various projects.


*Provide support to Manager on all Computer Based Testing (CBT) exam administrations.

Share role responsibilities and serves as back-up for the other Exam Services Administrative Assistant. Liaison with Prometric on resolving issues associated with the administration of the CBT exams: such as the following but not limited to: Test center capacity, candidate identification issues, and technical issues.

*Provide support to Manager on all exams offered in CBT administrations. Typical responsibilities include but are not limited to:

  • Sharing the responsibility of coordinating the automatic upload efforts between IT to Prometric for all Preliminary and Fellowship level exams.
  • Sharing the responsibility of monitoring and addressing the emails from the SOA Exams email box.

*Share responsibility for securing supervisors for the Select Paper/Pencil Locations for Preliminary exams.

*Share responsibility for typing, printing and preparing exam booklets (English and French version) for the paper and pencil administration of the CBT preliminary exams. Update Instructions to Supervisors booklet for the preliminary paper and pencil administration.

*Share the responsibility of shipping of examination materials to exam sites. Collate, assemble, package and ship exams to designated exam sites.

*Work collaboratively with other exam department staff as needed. Examples include selecting exams for copies for comparison and sort project. Preparing grader documents and uploading into shared site.

*Work collaboratively with Customer Service in addressing candidate issues on CBT exams.

*Assist Exams Dept. with various administrative duties (e.g. mailings and shipments, word processing and other administrative tasks

*Share responsibilities before, during and after assisting with virtual Essay Sort for the CBT written-answer exams:

  • Work with other exam dept. members on processing candidate files for grading.
  • Confirm the graders for exams, prepare excel spreadsheet with pertinent grader information for in-person or virtual grading. Data entry of grader information into Personify.
  • Resolution of issues related to the receipt of candidate files after CBT exams are administered. Work with appropriate Prometric staff to recover any missing files for grading.

EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will be considered)

  • Associates Degree or at least 60 hours of credits from a university, college or accredited post-secondary institution.
  • A minimum of two (2) years of administrative work experience, preferably in an education, accreditation or testing services environment.
  • Intermediate experience with Word, Excel and Outlook.


  • Ability to effectively communicate (written and oral).
  • Ability to work effectively both independently and with others.
  • Ability to work with sensitive and highly confidential information.
  • Ability to produce accurate and detailed work in completing routine to complex tasks.
  • Ability to exhibit professionalism in representing the organization both internally and externally

WORK ENVIRONMENT (environmental and atmospheric conditions commonly associated with the performance of the functions of this job.)

  • Office environment (Primarily)
  • Home Environment (Situational, must have reliable home internet access)
  • Can involve some overnight travel
The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.



Posted: 2022-05-13 Expires: 2022-06-13

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Exam Services CBT Administrative Assistant

Society of Actuaries
Schaumburg, IL 60173

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