21 days old

End User Support Engineer

GE Energy
Ponferrada, Castilla y León 24402
Role Summary:Provides direct support to end users using scripts/articles and/or automated tools; when needed, captures appropriate information to escalate user issues as per a defined matrix; provides feedback to those writing scripts/articles in order to improve experience for peers and customers

Essential Responsibilities: Listens to or reads about end user problem(s) and locates appropriate scripts/articles for providing assistance

Carefully follows steps in scripts/articles to provide service to end users

Begins to identify gaps, errors, and potential improvements in scripts/articles and shares appropriately

Shares gained knowledge with peers; assists peers who are unable to provide adequate assistance

Self-starter - actively revisits personal and team queue to ensure that end user issues are resolved as quickly as possible

Applies a view of customer success to all customer interactions; engages a peer or supervisor when unable to provide adequate assistance

Qualifications/Requirements: Degree in Computer science recommended.

ITIL : nice to have

Microsoft knowlege windows 10,office 365, Teams, Skype for Business, etc.

Good level of English language is mandatory

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.comAdditional Locations:Spain;Ponferrada;


Posted: 2020-10-06 Expires: 2020-11-05

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End User Support Engineer

GE Energy
Ponferrada, Castilla y León 24402

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