17 days old

Director Patient Services

Parsippany, NJ 07054

Company Info

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Job Description


POSITION SUMMARY

The Associate Director Patient Services will collaborate with the brand teams to design and implement strategic patient support programs to meet the needs of patients and achieve brand objectives. The Associate Director will work with Teva internal stakeholders to implement programs, ensure business continuity and measure impact. 

ESSENTIAL AREAS OF RESPONSIBILITY 

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. 

  • Strategize with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives. Become an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.   
  • Represent Patient Services on cross functional brand teams and core launch teams. Collaborate with internal functions to integrate patient services with other brand initiatives to ensure a coordinated customer experience. 
  • Track and report KPIs and program outcomes. Support monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs. Provide actionable insights and voice of the customer from ongoing patient programs. Lead annual planning process and quarterly forecasts for respective brand teams.
  • Design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders) based on a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and our chosen vendors service delivery capabilities to drive greater adherence, improve the patient/customer experience, controlling product integrity and collecting data to guide market access and increase patient satisfaction.
  • Become expert and knowledgeable about current vendor offerings and understand the vendor options and expertise in the hub and specialty pharmacy arena.  
  • Assume the lead role in working with vendors to design reports that support the data analytics needs of the brand teams. Work collaboratively with vendors to establish adequate monthly/quarterly reporting tools to support the needs of the brand teams and Teva leadership.
  • Develop and maintain strong working relationships with internal business partners including:  Legal, Compliance, Privacy, HR, IT, PARC, and Training. Ensure program objectives are in compliance with Teva policies and regulatory guidelines.
  • Support the hiring, training and coaching of future team members that may be needed to expand the team to support the future needs of Teva
     

Qualifications

POSITION REQUIREMENTS

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. 

Education/Certification/Experience:  
Bachelors Degree in health care, business-related area or equivalent required

Skills/Knowledge/Abilities:  

  • 10+ years of overall experience required with 5 or more years of senior management experience in healthcare or related area of business preferred
  • At least 5 years of experience with development and operation of patient support programs/HUB services within the healthcare and/or pharmaceutical industry

TRAVEL REQUIREMENTS

Approximately 30% domestic travel throughout the US and Canada.

PHYSICAL REQUIREMENTS: 

Occasional:
Sitting for extended periods of time at work station or mobile equipment.

Visual Acuity:
Perform activities such as computer work, preparing and analyzing data, and extensive reading.

Function

Customer Support

Sub Function

Patient Education

Reports To

In process of validation

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to  support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. 

Categories

Posted: 2021-03-23 Expires: 2021-04-23

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Director Patient Services

Teva Pharmaceuticals
Parsippany, NJ 07054

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