11 days old

Director, Growth Operations & Strategy

Five9, Inc.
San Ramon, CA 94583
Director, Growth Operations & Strategy

Five9 is the leading Cloud based Contact Center solutions provider and one of the Bay Areas fastest growing companies. To help accelerate our rapid growth, we are looking for a leader to join our Growth Operations & Strategy team.

We are seeking an experienced business operations and strategy professional to lead creation of new business scaling capabilities and unearth incremental growth opportunity. Reporting to the VP of Portfolio Management & Growth, in this role you will define and drive a closed loop system to frame, prioritize, plan, execute, measure and optimize corporate business performance and growth investments. You will also have the opportunity to lead major corporate initiatives and heavily contribute to long term growth strategy creation, including corporate development.


  • Lead annual and three-year business planning, in partnership with financial planning

  • Build and lead the corporate OKR practice to drive execution of our plans

  • Build and manage corporate operational dashboards

  • Discover and implement growth hacks across all aspects of the business

  • Manage the corporate priority investment portfolio and governance process

  • Help craft the long-term growth strategy and build/buy/partner analyses

  • Lead post-merger integration

  • Lead executive staff sponsored special initiatives that cut across the organization



  • 10+ years of relevant work experience; preferred backgrounds in business operations, management consulting and/or business operations and strategy in a technology company

  • Demonstrated ability to conduct fact-based market analysis, build clear and concise presentations, and communicate effectively with executives

  • Excellence in all areas of operations and strategy development including process design, project management, business analysis, data modeling, and consensus building

  • Excellent problem-solving and inquisitive, analytical mindset

  • Entrepreneurial spirit with a drive for creative problem solving and building new capabilities

  • Desire to be part of a highly collaborative, high performance team

  • Background in enterprise-driven technology industry; contact center, collaboration, unified communication and cloud technology experience a strong plus

  • Mastery of reporting and productivity tools (e.g. Domo, PowerPoint and Excel)

  • BA or BS; MBA (or equivalent experience) preferred


Posted: 2019-10-07 Expires: 2019-11-06

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Director, Growth Operations & Strategy

Five9, Inc.
San Ramon, CA 94583

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