8 days old

Digital Adoption Leader (m/f/d)

GE Energy
**Job Description Summary**

GE Healthcare develops and sells digital solutions & advisory services to enable radiology departments to improve their clinical and operational outcomes.

The Digital Adoption Services team is a dedicated team within GE Healthcare that relies on advanced software analytics, lean for transformation and advisory services to drive software adoption, nurture customer installed base & expand GEs footprint.

GE Healthcare is looking for you as our new Digital Adoption Leader in DACH. As part of your role, you will provide expertise to sustain customer success and grow customer relationship through education, data interpretation, insights generation and outcome achievement. Thus, you will pro-actively connect with customers to prescribe clinical & operational changes, based on customer activity data. You will also support the development of new Digital Adoption programs.

**Job Description**


Drive Adoption

+ Ensure digital apps are properly adopted by customers; training them on big data software collected from multi-vendor machine

+ Be the voice of customers towards Marketing teams to enhance customer experience & solution stickiness

Nurture our customers

+ Assist customers in their digital transformation journey by delivering data-driven recommendations. Then, support customers engagement in understanding the steps required to implement and sustain changes

+ Work in collaboration with various GE resources, such as Clinical Education Specialists and Account Managers, to support customers in their digital project implementation

+ Ensure proof points generation and maintain close relationship with KOLs

+ Support external promotion with Marketing teams (success stories, white papers, webinars, scientific publications, congresses)

Expand the customer interest for GE Digital applications

+ Identify & qualify upsell opportunities within the customer installed base, and coordinate with Sales team

+ Ensure high customer retention rate (Subscription renewals)

**Qualifications and experience**

+ You hold a Master/Bachelors degree in engineering, business management, clinical or related discipline or equivalent knowledge and experience

+ You have relevant experience of advisory and data analytics in a clinical context and are aware of technologies in this field

+ You have a customer-focused mindset and inspire change with the customer

+ You have excellent knowledge of healthcare processes and the industry

+ Your background in a Radiology-focused role (preferably on MR/CT scanners) helps you to understand our customers

+ You are open to travelling

**Preferred Qualifications**

+ Demonstrated business acumen and analytical skills

+ Flexible, well-organized and team player

+ Clinical skills, aware of big data and analytics technologies

+ Significant number of years of experience in either advisory services/consulting

+ Demonstrated experience in driving change using Change Management tools

+ Demonstrated experience in LEAN or Six Sigma tools

For any questions please reach out to Deborah Angel (deborah.angele@ge.com), Talent Acquisition Partner. Please apply online and NOT via email. Thank you!

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.


**Additional Information**

**Relocation Assistance Provided:** No


Posted: 2021-02-22 Expires: 2021-03-24

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Digital Adoption Leader (m/f/d)

GE Energy

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