1 hour

DevOps Engineer

Five9, Inc.
San Ramon, CA 94583
DevOps Engineer


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


We are actively seeking a DevOps Engineer to join our Cloud Operations team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.


Key Responsibilities:

  • Design, implementation, and automation of large-scale distributed systems

  • Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency

  • Work with Engineering teams to deliver high quality software in a fast-paced environment

  • Monitor production and development environments to build preventive measures and provide a seamless customer experience

  • Work with delivery teams on software improvements to achieve higher availability and lower MTTD


  • 5+ years of Software Development Life Cycle experience preferably Agile Scrum.

  • 2+ years of Systems and Networking experience

  • 2+ years of public cloud experience (GCP or AWS)

  • Experience with Incident Management Process, SRE best practices and continuous improvements

  • Excellent problem solving and analytical skills

  • Experience designing large scale distributed systems

  • Orchestration and management of containers using Kubernetes, Helm, GKE and Docker

  • Experience with Gitlab, Jenkins, Vagrant, ArgoCD, Spinnaker, CI/CD methodologies & tools

  • Experience with Infrastructure as Code (Terraform), Python or other scripting languages

  • Experience with config management tools such as Ansible, Puppet, or Chef

  • Experience in one or more monitoring systems: Prometheus, New Relic, AppDynamics, or LogicMonitor

  • Experience with messaging and indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr

  • Experience with SIP telephony applications such as Freeswitch, Asterisk, Kamailio and WebRTC is a plus

  • Strong verbal and written communications skills

  • BS in Computer Science or equivalent experience


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.





Posted: 2021-02-27 Expires: 2021-03-29

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DevOps Engineer

Five9, Inc.
San Ramon, CA 94583

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