12 days old

Customer Support Engineer L1

GE Energy
South Burlington, VT 05403
Role Summary:This role is responsible for providing expert software technical support and/or Application Support including maintenance for GEHC customers. Provide support to customers experiencing application workflow/clinical issues displaying an in-depth client workflow or clinical knowledge and/or technical difficulties displaying in-depth technical knowledge of the technology in the Software Products. Working knowledge of operating system (for example file transfer, etc.).

Essential Responsibilities:Work in a team, mentor others and be responsible for achieving defined goals. Requires the ability to communicate effectively with customers and coworkers regarding application/technical issues. Follows procedures for reporting application bugs and updating.

+ Uses troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity

+ Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones

+ Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status

+ Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards

+ Is responsible for quality solutions to be implemented at client sites

+ Understands and follows departmental standards

+ Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.

+ Acts as a technical resource to other members of the department and customers

+ Analyzes and resolves most software issues with minimum assistance

+ Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set

+ Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards

+ Has a concentration in/familiarity with other applications to develop integration expertise

+ May write or contribute user/technical documentation and case notes

+ Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality

+ May be required to work overtime, on-call, weekends, and holidays

+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure

+ Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe

+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps

+ Flexibility to provide onsite support, as needed

+ Provides customer support in 24x7 environment

Quality Specific Goals:

+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

+ Complete all planned Quality & Compliance training within the defined deadlines

+ Identify and report any quality or compliance concerns and take immediate corrective action as required


+ Minimum of a Bachelors Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.

+ GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

+ Must be willing to travel up to 5%

Desired Characteristics:

+ Bachelors Degree in Computer Science, IT or related field

+ Knowledge/experience with the healthcare industry

+ Strong customer-service skills

+ Highly motivated team-player

+ Prior project or technical leadership experience

+ Demonstrated ability to train/mentor peers

+ Ability to stay calm in pressurized situations and coach people through solving problems

+ Ability to drive improvements in efficiency

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming;


Posted: 2020-09-11 Expires: 2020-10-21

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Customer Support Engineer L1

GE Energy
South Burlington, VT 05403

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