1 day old
2018-05-202018-06-19

Customer Support Engineer

ASML
Dallas, TX
  • Job Code
    12540-req204#15166473
Company ASML

Job Title: Customer Support Engineer

JobID: 12540-req204#15166473

Location: Dallas, TX, 75219, USA

Description: ## **Introduction**

The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

## **Job Mission**

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems.

The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.

The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.


## **Job Description**



* Install equipment at customer’s locations, including new equipment, upgrades and system relocations.



* Diagnose problems and make appropriate repairs.



* Work with co-workers, customer & technical support in isolating and solving problems.



* Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.



* Advise users of appropriate actions to correct system malfunctions.



* Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.



* Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports.



* Prepares written technical reports.



* Provide appropriate support and assistance to less experienced ASML personnel as necessary.



* Expediently escalate issues to supporting resources when necessary.



* Install equipment at customer’s locations, including new equipment, upgrades and system relocations.



* Evaluate and diagnose problems and make appropriate repairs.



* Work with co-workers, customer, and technical support in isolating and solving problems.



* Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.



* Advise users of appropriate actions to correct malfunctions in a timely manner.



* Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.



* Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.



* Independently and accurately prepare written technical reports.



* Provide appropriate support and assistance to less experienced ASML personnel as necessary.



* Non-exempt position requires up to 50% travel, and the willingness to work flexible shifts and extended hours including nights, weekends, and holidays.



* Valid driver’s license and passport required.



* Ability to travel in US and internationally.


## **Education**

Position requires a BS degree in an Engineering field or equivalent experience




## **Experience**

2~5 years experience 1~2 years in semiconductor industry preferred

## **Personal skills**



* Ability to complete assignments with attention to detail and high degree of accuracy.



* Proven ability to perform effectively in a demanding environment with changing workloads.



* Work independently or as part of a team and follow through on assignments with minimal supervision.



* Clear and effective communication skills.



* Ability to establish and maintain cooperative working relationships with co-workers and customer.



* Strong customer focus and commitment to Customer Satisfaction.



* Work according to a strict set of procedures within the provided timelines.



* Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.



* Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.



* Ability to train and mentor Engineers and customer employees.


## **Context of the position**



* Willingness to continue learning and growing in a professional environment is a must.


* Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.


* Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.


* At times, job requires standing for long periods of time and moving tools and equipment up to 50 lbs. in weight unaided.


* Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.


* The employee is occasionally required to move around the campus.


* The employee may occasionally lift and/or move up to 20 pounds.


* May require travel dependent on company needs.


* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


* Can work under deadlines.


* The environment generally is moderate in temperature and noise level.


* Must be able to read and interpret data, information, and documents.


* Can observe and respond to people and situations and interact with others encountered in the course of work.


* Can learn and apply new information or skills.

## **Other information**



* Willingness to continue learning and growing in a professional environment is a must.



* Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.



* Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.



* At times, job requires standing for long periods of time and moving tools and equipment up to 50 lbs. in weight unaided.



* Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

EEO/AA (W/M/Vets/Disability) Employer



*Location:* Dallas - TX, US


*Level:* Bachelor


*Experience:* 2-5 Professional


*Available since:* 2/6/2018


*Functional area:* System Engineering, Mechanical Engineering, Electrical Engineering


*Background:* Other- Technical, Mechanics, Electronics


*Reference:* req204



Categories

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Support Engineer

ASML
Dallas, TX

Share this job

Customer Support Engineer

ASML
Dallas, TX

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
th -
Overall Rating: /199
Median Salary:

Work Environment
Stress
Growth
Powered ByCareerCast