1 day old

Customer Support Engineer

Austin, TX
  • Job Code
Company ASML

Job Title: Customer Support Engineer

JobID: 12540-req482#1121201

Location: Austin, TX, 78769, USA

Description: ## **Introduction**

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

## **Job Mission**

Help our partners in Field Support maximize ASML tool performance,
by providing a responsive one-stop shop for diagnostic support, specialized
skills, and knowledge.

Support, exceed expectations and delight local Samsung Austin

Build technical knowledge and skills to a high level toward the
goal of traveling into "Technical Hot Spots" within the US and
possibly global customer sites.

## **Job Description**

Evaluate and diagnose problems and make appropriate repairs. Work
with co-workers, customer, and technical support in isolating and solving

Monitor, maintain and optimize equipment on a daily basis to
enhance functionality and prevent problems.

Advise users of appropriate actions to correct malfunctions in a
timely manner.

Train customers in use and routine maintenance of equipment.
Answer customer questions and assist customers in a professional manner.

Perform administrative and coordination duties which include
procedure changes, pass-downs, work orders, and field service, system problem,
and monthly reports.

Independently and accurately prepare written technical reports.

Provide appropriate support and assistance to less experienced
ASML personnel as necessary.

Non-exempt position requires up to 50% travel, and the willingness
to work flexible shifts and extended hours including nights, weekends, and

Valid driver’s license and passport required.

Ability to travel in US and internationally.

## **Education**

Position requires a BS degree in an Engineering field or equivalent experience.

## **Experience**

2–8 Year(s) of “technical” experience that should encompass working with and
understanding issues in the lithographic semi-conductor manufacturing process,
experience in the knowledge of electronics, mechanics, pneumatics, optics,
hydraulics, software, or related disciplines.

## **Personal skills**

Exemplary Customer Service skills with the ability to effectively interface with
customers and peers.

Strong communicator in English (both oral and written).

Strong analytic capability and a pro-active initiating attitude.

Self-assured, capable of convincing people, also at higher management levels.

Good presentation skills, detail-oriented Ability to plan and set priorities.

Flexible in working hours, travel and work environments Flexible for temporary
(inter)national assignments (3-6 months) Independent, motivated, and

Team oriented worker, good social skills, customer-oriented.

Familiar with MS Office products, MATLAB/MATHCAD, LabVIEW, Unix, Linux, and Python

## **Context of the position**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## **Other information**

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Austin - TX, US

*Level:* Bachelor

*Experience:* 2-5 Professional

*Available since:* 3/6/2018

*Functional area:* Electrical Engineering, Mechanical Engineering, System Engineering

*Background:* Other- Technical, Mechanics, Electronics

*Reference:* req482


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Austin, TX

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