24 days old

Customer Support Engineer Analyst

GE Energy
București, 030171
**Job Description Summary**

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.



**Job Description**



**Roles and Responsibilities**



+ Analysis of customer business requirements and provision of software specifications

+ related services, as well as the delivery of solutions decided on their own or with experts

+ from other fields: design, programming, testing, integration, customer validation and delivery

+ on the site

+ Training customers on the use of the systems served

+ Pursue quality assurance standards and procedures in all aspects

+ software development and system integration

+ Providing client consulting services

+ Taking over the cases from the Support tool and ensuring the achievement of the Service target Level Agreement

+ Resolve requirements that require replacement of defective parts

+ Completing, updating and processing relevant documents

+ Participation in the final testing of new products

+ Desire for a thorough understanding of the technical information of other subsystems

+ Troubleshooting in cases of complex problems that do not require redesign or correction

+ Provide on-call support using the service phone

+ Communication with clients for general or specific issues in the area of expertise

+ Collaboration with the marketing department in order to make demonstrations or offers for potential customers

+ Involvement in process improvement and updating documentation



**General responsibilities**



+ Performs daily activities (individual or team), according to the job description and requests

+ GE management, respecting the required level of performance

+ Participates in all meetings at which his position is required

+ Respects the company's policies and procedures

+ Comply with the provisions of the GE document "Spirit & the Letter"

+ Acts in accordance with GE Leadership Behaviors behavioral standards



**Required Qualifications**



+ Bachelor's or master's degree in Electrical Engineering, Computer Science, or other specialization from STEM field (science, technology, engineering, mathematics)



**Desired Characteristics**



Minimum 3 years in professional experience with energy systems



+ Average knowledge of operating systems, Windows Server, Linux, code management programs source

+ Virtualization knowledge (VMWare, Hyper-V) deployment and administration of virtual machines

+ Minimum programming knowledge (C ++, Java)

+ Minimum knowledge of networking (router configurations, firewalls, network / routing protocols)

+ Knowledge of RDBMS databases (MSSQL, MySQL, Oracle), installation and simple PL / SQL queries

+ NoSQL database knowledge (CassandraDB, MariaDB, MongoDB)

+ Average knowledge of scripting languages (Shell, .NET, PERL, Powershell)

+ Knowledge of industrial protocols (IEC 60870-5-101 / 104)

+ Knowledge of SCADA industrial systems

+ Software development and system integration knowledge

+ Knowledge of English (written and spoken) - advanced level

+ Availability for travel: 15% of the time



**Skills required for the job**



+ Dedication to maintaining the highest standards of service quality in all aspects of project delivery

+ Excellent communication skills for sharing information with all parties involved

+ Ability to make decisions

+ Resilience

+ Strategic vision

+ Risk management

+ Ability to define, analyze and solve problems

+ Communication skills and management of multiple priorities in stressful conditions



**Additional Information**



**Relocation Assistance Provided:** No

Categories

Posted: 2021-03-17 Expires: 2021-04-16

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Customer Support Engineer Analyst

GE Energy
București, 030171

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