15 days old

Customer Solutions Manager

GLENVIEW, Illinois 60025-1604
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Wespath Benefits and Investments, recognized as a 2017-2022 Chicago’s Best and Brightest Companies to Work For® and a 2022 National Best and Brightest Companies to Work For®, has an opportunity for a newly created role of Customer Solutions Manager. 

 At Wespath customer satisfaction and teamwork are just two of our core values. In this role you’ll play an important part in helping the customer service department ensure customer satisfaction is being achieved by leading a newly created team of exempt contact center employees who deliver consultative services to customers regarding benefit inquiries, complex benefit processes and escalated inquires for all retirement, welfare, and health benefits offered by Wespath. 

In 2022 the Customer Service department started a transition in how the department services our customers. This transition includes changes in the department structure, its technology, and processes. As the Customer Solutions Manager, you will play an important role in supporting this transition while mentoring and coaching team members on applying our call handling methodology, customer service best practices, and benefit plan knowledge.

You’ll work with the Customer Solutions Director and two peer Customer Solutions Supervisors to adapt departmental plans and priorities to address resource and operational challenges and make decisions and solve problems as guided by policies, procedures and department plans, as well as through guidance from the Customer Solutions Director.


 Customer Solutions Manager Benefits:

  • Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one!
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one!
  • 22 days of PTO + 12 paid holidays
  • Hybrid work environment (Office is located in Glenview, IL)
  • Free financial planning assistance from EY
  • Paid parental leave
  • Tuition reimbursement and other development opportunities




Minimum Requirements/Qualifications:

  • Bachelor’s degree in business or related field; or equivalent work experience
  • 7 years of experience in retirement, health, and/or welfare plan administration, processes, and systems
  • 2+ years of people management experience
  • 1+ years of experience in contact center management
  • Experience working with vendors and contract review processes
  • Demonstrated knowledge of IRS and HIPAA regulations and plan policies


Preferred Requirements/Qualifications:

  • MBA or Master’s degree in related discipline
  • Experience in fraud detection, investigation, and prevention






  • Banking / Finance
Posted: 2023-03-10 Expires: 2023-04-09


Wespath Benefits and Investments is a not-for-profit administrative agency of The United Methodist Church. Wespath is responsible for the general supervision and administration of retirement, health and welfare benefit plans and programs, and investment fund management for more than 100,000 active and retired clergy and lay employees in the U.S. and around the world. Wespath has been honored as a Chicago-area Best and Brightest Companies to Work For® for six years in a row, as well as several national recognitions.


Our operations include retirement services, health care, investment management, environmental, social and governance (ESG) issues, positive social purpose (PSP) lending, U.S. pension plans and global pension programs and welfare benefit plans. In service since 1908, Wespath has approximately $29 billion in assets under management. As the nation's largest faith-based pension fund, Wespath works globally with corporations to address environmental, social and governance (ESG) issues, with a focus on responsible and sustainable investing.

When I talk to friends and family, it seems we have something unique here.” –current employee

The Glenview, IL headquarters building was awarded a Leadership in Energy and Environment Design (LEED) Gold certification by the U.S. Green Building Council. Wespath strives to lessen its environmental impact, reinforcing the organization’s core value of stewardship. The agency has received Best Employees for Healthy Lifestyles and Eye on Health awards, and provides incentive programs that focus on the well-being of its employees.

Our Values Teamwork – Integrity – Stewardship – Spirituality – Customer Satisfaction – Mutual Respect

Our Mission We care for those who serve by providing investment and benefit services that honor the mission and principles of The United Methodist Church.

We are currently operating as a hybrid work environment. Visit wespath.org/careers to view our open positions.

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Customer Solutions Manager

Wespath Benefits and Investments
GLENVIEW, Illinois 60025-1604

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