29 days old

Customer Services Specialist Bilingual

GE Energy
Mississauga, ON L5B
**Job Description Summary**

Our Customer Service Specialist will provide excellent customer service to all our Pharmaceutical Diagnostic customers. To assist and support the Customer Service and Commercial teams by processing orders, creating purchase orders to vendors, processing and amending Customer Service data, producing reports within the SAP system in accordance with GXP and the relevant functional standard operating procedures, and the daily logistical coordination of international and domestic shipments.



Our Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used to enhance medical imaging exams. Used throughout all major disease area diagnostic and treatment pathways, PDx products support three patients every second around the world. Remote opportunity.



**Job Description**



**Responsibilities**



+ Provide excellent customer service for customers, for both internal GE companies, and external.

+ Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service.

+ Develop solid product knowledge and a strong understanding of the logistics involved with specific products.

+ Build effective relationships with Logistics and Distribution where appropriate to better understand the impact on customer service.

+ Following the procedures set down in SOPs, load data onto the ERP system (SAP), primarily customer records, licensing, and freight options within the agreed timelines.



**Qualifications:**



+ 1+ year proven experience in Customer Service (phone and email)

+ Experience with managing multiple projects.

+ Outstanding bi-lingual (English and French) communication skills, both written and oral. Attention to detail.

+ Ability to work in a cross-functional cross-country team environment.



**Desired Skills**



+ SAP knowledge

+ GHX and EDI knowledge

+ Logistics experience

+ Excellent mathematical skills



Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.



**Additional Information**



**Relocation Assistance Provided:** No

Categories

Posted: 2021-03-11 Expires: 2021-04-14

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Customer Services Specialist Bilingual

GE Energy
Mississauga, ON L5B

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