1+ months

Customer Service Support Admin

Olympia Meats
Portland, OR 97214
  • Job Code
    129301691

As Oregons first USDA-approved salumeria, Olympia Provisions was established in 2009 with the vision of the relentless pursuit of mastery in the craft of charcuterie deeply rooted in rich traditions from the old world. From production to customer service, we are a passionate group of quality obsessed foodies. We are currently seeking to add a Customer Service Support Admin to our team who enjoys the art of providing exceptional support, enjoys a solution-oriented approach, and enjoy being part of a diverse team who embraces tradition and continuous improvement.


In this role, you will be our best asset by providing support with an array of office support tasks including customer service, directing mail carrier traffic, will calls, and other administrative duties as needed. You will also be providing customer service support to our customers over the phone, on-line, and over our social media networks.


General Duties and Responsibilities:

  • Responds to and resolves customer service requests and inquiries via phone, email, and social media
  • Assists in order processing for wholesale and e-commerce customers
  • Provides resolution to customer complaints in a timely and solution-oriented approach
  • Stay up to date on current processes and policies in order to provide strong support to our external customer knowledge centers, our wholesale and webstore clients
  • Creating a positive and interactive experience for our customers through responding to social media requests and inquiries
  • Track and report the voice and feedback of our customers to our leadership team
  • Be the face of the front office - greet and direct guests, employees, and customers upon entering the office
  • Coordinate needs of the office including but not limited to ordering of office supplies, mail and package distribution, housekeeping, office scheduling, and meeting arrangements for team working in the office.
  • Assist with data entry projects, file maintenance, and other project support as needed.

Knowledge, Experience, and Skills Requirements:

  • Passion for delivering an exceptional customer experience in your previous roles
  • 2+ years of experience in a similar role with a focus on social media customer service
  • Strong communication, data interpretation and visualisation skills
  • Proven experience working in a high detailed project based environment
  • Experience working with diverse and collaborative teams in an fast-paced work environment where prioritization and multitasking are a key factor to success.
  • Strong skills and experience with Microsoft Office Suite, Google Suite, and Adobe Creative Suite
  • Shopify and Shipstation experience highly desirable

Benefits:

  • Medical, vision, and dental benefits after 30 days of employment
  • PTO
  • Life Insurance
  • Company Employee Perks

Physical Demands:

This position requires walking primarily on a level surface throughout the day intermittently and sitting and standing for extended periods of time. A requirement of this position is also to perform various office tasks which include reaching, bending, kneeling, twisting, pushing, pulling, and/or various other physical requirements to complete the assignment.


To apply, please submit a cover letter and resume to the link provided. We look forward to hearing from you!

Olympia Provisions is committed to providing equal employment opportunity for all employees and applicants. It is our policy that decisions involving people are made on the basis of job-related criteria, independent of an individuals gender, race, color, national origin, age, religion, marital status, sexual orientation, military or veteran status, physical or mental disability for which reasonable accommodation is available, and any other status protected by law. This includes decisions involving hiring, job placement, transfer, promotion, compensation, benefits, training and company-sponsored programs. Olympia Provisions maintains formal employment policies, available on online and by request.



PI129301691

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Posted: 2021-01-25 Expires: 2021-02-25

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Customer Service Support Admin

Olympia Meats
Portland, OR 97214

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