16 days old

Customer Service Specialist

R&M Materials Handling Inc
Springfield, OH 45502
  • Job Code
    117658914

R&M Materials Handling Inc

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

Country: United States
Location: Springfield, OH, US
Employment type: Undefined term


Country: United States (US)
Location: Springfield
, Ohio (US-OH)
Location details:


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

POSITION TITLE: Customer Service Specialist

REPORTS TO: Customer Service Manager - Aftermarket

PRINCIPAL RESPONSIBILITIES:

1. Prepare new equipment/parts quotations utilizing company quoting software or price

books while following company policies as to pricing, product application, terms; etc.

2. Enter customer orders into the system and complete order support functions to ensure

customer needs are met. Utilize price books, iLM, Aton, web tools or new systems, as

they become available.

3. Confer with Regional Sales Managers and/or customers to obtain and evaluate customer

requirements/ available data and other preliminary matters pertinent to the inquiry or sale.

4. Respond to questions pertaining to specifications, pricing, availability, and application.

5. Communicate with distributors via telephone, fax and e-mail.

6. Engage in sales/promotional activities.

7. Monitor field reaction to our published data, suggest and participate in additions and

improvements as appropriate to better our position and improve sales.

8. Prepare reports utilizing iLM and/or other software; maintain records, files, engineering

documentation and reference library.

9. Assist in Warranty as required.

10. Actively participate in product/software/industry training as provided by the company and

through independent research (i.e. industry publications, product specifications).

11. Keep abreast of and well informed about new industry developments, company products,

specifications, etc. Continually develop technical knowledge of product offering.

12. Assist in department improvements to facilitate improved productivity to meet or exceed

the requirements of the customer.

13. Achieve industry leading customer service.

14. Provide professional written and verbal communications and timely processing of

quotations and orders. Maintain a high degree of clerical accuracy. Initiate efforts

to create an effective team and earn the trust and respect from both customers

and coworkers. Seek timely solutions to resolve unexpected problems and make

significant contribution with little direction. Maintain a timely and thorough

responsiveness to inquiries including but not limited to phone calls, voice mails,

faxes and e-mails

15. Other duties as assigned by supervisor.

EDUCATION: Associate degree or equivalent required.

EXPERIENCE: 1-2 year's experience in engineering and/or new equipment/parts customer service required.

OTHER REQUIREMENTS: Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to address multiple issues simultaneously and work well under pressure.

*RM #monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.

PI117658914

<br/><b>R&M Materials Handling Inc</b><br/><br/>Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category<br/><br/><b>Country: </b> United States<br/><b>Location: </b> Springfield, OH, US<br/><b>Employment type: </b> Undefined term<br/><br/><br/><em>Country: United States (US) <br> Location: Springfield</em><em>, Ohio (US-OH) <br> Location details: </em><br><br><em>At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.</em><br><br>POSITION TITLE: Customer Service Specialist<br><br>REPORTS TO: Customer Service Manager - Aftermarket<br><br>PRINCIPAL RESPONSIBILITIES:<br><br>1. Prepare new equipment/parts quotations utilizing company quoting software or price<br><br>books while following company policies as to pricing, product application, terms; etc.<br><br>2. Enter customer orders into the system and complete order support functions to ensure<br><br>customer needs are met. Utilize price books, iLM, Aton, web tools or new systems, as<br><br>they become available.<br><br>3. Confer with Regional Sales Managers and/or customers to obtain and evaluate customer<br><br>requirements/ available data and other preliminary matters pertinent to the inquiry or sale.<br><br>4. Respond to questions pertaining to specifications, pricing, availability, and application.<br><br>5. Communicate with distributors via telephone, fax and e-mail.<br><br>6. Engage in sales/promotional activities.<br><br>7. Monitor field reaction to our published data, suggest and participate in additions and<br><br>improvements as appropriate to better our position and improve sales.<br><br>8. Prepare reports utilizing iLM and/or other software; maintain records, files, engineering<br><br>documentation and reference library.<br><br>9. Assist in Warranty as required.<br><br>10. Actively participate in product/software/industry training as provided by the company and<br><br>through independent research (i.e. industry publications, product specifications).<br><br>11. Keep abreast of and well informed about new industry developments, company products,<br><br>specifications, etc. Continually develop technical knowledge of product offering.<br><br>12. Assist in department improvements to facilitate improved productivity to meet or exceed<br><br>the requirements of the customer.<br><br>13. Achieve industry leading customer service.<br><br>14. Provide professional written and verbal communications and timely processing of<br><br>quotations and orders. Maintain a high degree of clerical accuracy. Initiate efforts<br><br>to create an effective team and earn the trust and respect from both customers<br><br>and coworkers. Seek timely solutions to resolve unexpected problems and make<br><br>significant contribution with little direction. Maintain a timely and thorough<br><br>responsiveness to inquiries including but not limited to phone calls, voice mails,<br><br>faxes and e-mails<br><br>15. Other duties as assigned by supervisor.<br><br>EDUCATION: Associate degree or equivalent required.<br><br>EXPERIENCE: 1-2 year's experience in engineering and/or new equipment/parts customer service required. <br><br>OTHER REQUIREMENTS: Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to address multiple issues simultaneously and work well under pressure.<br><br>*RM #monus #cbus #nxt<br><br><em>Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency.</em><br/><br/> <img src="https://analytics.click2apply.net/v/Y7Lgmghlm222HpLqi8yPz"> <p>PI117658914</p>

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Posted: 2020-01-31 Expires: 2020-03-02

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Customer Service Specialist

R&M Materials Handling Inc
Springfield, OH 45502

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