11 days old

Customer Service Representative

Fargo, ND 58102

Customer Service Representative

Graceville, MN


Primary Duties and Responsibilities: 

·        Present a professional and welcoming image of AgCountry to customers, office visitors, and callers.  Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area, office mail, etc.

·        Develop and maintain positive customer relationships.  Ensure timely, thorough, and responsive service that exceeds customer expectations. 

·        Establish and continue open communication with customers to enable identification of needs and expectations.  Represent AgCountry as a provider of a broad range of financial services and refer to appropriate team members for follow-up. 

·        Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain accurate, up-to-date loan files, may close loans and input data.  Monitor branch delinquencies.  Input and monitor the fee tracking process and other financial service products and services.

·        Provide administrative and technical support to the AgCountry insurance department which includes scheduling appointments, preparing files for appointments, maintaining customer files, keying and printing of forms/reports and scanning and proofing of insurance documents.

·        Obtain a firm grasp of AgCountryâs Customer Relationship Management System.

·        Enhance overall branch operations through efficient administrative support.  

Required Qualifications:

·       Associateâs degree and related business experience.

·       1 to 3 years of administrative experience in a lending environment or equivalent.

·       Proven customer service skills; ability to communicate effectively with customers and co-workers.

·       Ability to utilize office machines, computer technology and a wide variety of software, including word processing, spreadsheet, and database applications.

·       Strong organizational skills and solid oral and written communication skills.






Posted: 2020-06-25 Expires: 2020-08-01

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Customer Service Representative

AgCountry Farm Credit Services
Fargo, ND 58102

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