10 days old

Customer Service Leader

GE Energy
West Chester, OH 45069
**Job Description Summary**

The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy.



**Job Description**



**Essential Responsibilities:**



+ Foster and develop strong relationships with customers as the single point of contact for customers

+ Manage customer communication and relationships

+ Responsible for customer portfolio and growth

+ Establish contact to provide on-going technical and business support to assigned customers

+ Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer

+ Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE

+ Develop outage scope/communicating scope to FieldCore

+ Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders

+ Manage the Outage 360 process and processing of Change Orders

+ Lead direction for all emergent/forced outage resolution

+ Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.

+ Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network

+ Own contract leadership and fulfillment including all project deliverables and understanding the Ts&Cs and contract requirements such as LD/Bonus structure, injection of new technology to maximize

+ Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion

+ Manage Digital and Total plant solutions agreements and coordinate with functional groups.



Qualifications/Requirements:



+ Bachelors Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)

+ Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

+ Willingness and ability to travel 25% of the time.



Desired Characteristics:

Experience planning and executing outages in ITR organization.

Strong quality background with Black Belt certification

Strong leadership, P&L financial, and commercial skills

Team leader in a dynamic, energetic and proactive environment

Experience working with customer leadership teams

Demonstrated communication & organizational skills

Strong oral and written communication skills

Strong interpersonal skills



**Additional Information**



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).



**Relocation Assistance Provided:** No

Categories

Posted: 2020-11-16 Expires: 2020-12-16

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Customer Service Leader

GE Energy
West Chester, OH 45069

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