McCoy-Rockford, Inc.

Full Time
Austin, TX, US


Do you like variety in your job? Our Customer Service Coordinator position will provide that! This is a Sales Coordinator, Sales Administrator, Order Manager, and Project Coordinator all rolled into one position!

Do you like a fast-paced, detail-oriented desk in a multi-disciplinary team environment? Do you love solving problems and are energized by being a key participant on a sales project team? Then keep reading...

You will fit in great if you resonate with our values Make em Love Ya, Doing the Right Thing is the Right Thing to Do, Together Were Better, Trust Starts with Me and For the Health of It.

The ideal candidate:

• Loves learning and seeks to know more
• Enjoys detail work and takes great pride and personal responsibility in high accuracy
• Embraces change
• Gets jazzed by happy clients
• Is technically savvy fluent in basic excel and other modern Microsoft tools and can quickly learn older, nested-menu, proprietary software
• Likes to takes action and bring ideas and recommendations to the team
• Great communicator by email, phone, instant messaging, and in-person
• Keeps up with many deadlines and shifting priorities
• Brings a sense of curiosity to learn a vast catalog of products and product combinations
• Likes to work with a broad range of titles and personalities both internally and externally
• As knowledge grows, likes to teach and mentor others including those outside of the department.

During the course of a day, you will

• Expertly and accurately prepare quotes and handle change requests from sales, designers, and customers

• Place orders with manufacturers and check what they acknowledge back to us
• Work closely with manufacturing partners for getting current pricing, order specifications, and shipping notices
• Track incoming shipments and keep everyone informed of any issues with manufacturing partners or other order issues
• Meet with your team in person and on video calls
• Follow required accounting guidelines for order approvals and order documentation and e-filing
• Problem-solve with your team for anything that could go wrong on an order
• Make sure the delivery crews know any special delivery instructions
• Coordinate with delivery team on any delivery issues that need new parts, repairs or return trips scheduled
• Work with accounting to ensure correct and complete billing to customers
• Respond to voluminous emails with vendors, team members, and clients
• Be in the office typically from 7:30-4:30 with standard breaks during the training period. Potential hybrid option after successfully completing training.

PI208200900