28 days old

Customer Service Auditor

Myriad Genetics, Inc
Salt Lake City, UT 84101
  • Job Code
    124212236
Location: Salt Lake City, UT, United States
Job Identification: 527
Job Schedule: Full time

This position can work remote, work from home and tellecommute...

Responsibilities
  • Performs routine and moderately complex audits of cases to ensure they are processed correctly and in a timely manner and to ensure service goals and standards are met.
  • Audits cases to identify trends, issues and exceptions to the established case processing requirements and best practices and/or compliance and regulatory standards. Ensures audit conclusions are based on a complete understanding of the process, circumstances and risk being reviewed.
  • Provides audit feedback regarding exceptions, patterns and trends to customer service management and when quality standards impact the business unit, company, affiliates and/or client and customers.
  • Prepares work papers, reporting and metrics to perform, document and communicated the results of monitoring activities and related findings.
  • Identifies areas of process improvement.
  • Partners with key contacts with the Customer Service department and among other departments in the business to identify and refine inter-departmental process and compliance related tasks.
  • Partner with the compliance department to ensure that the Customer Service department is adhering to all compliance and regulatory standards.
  • Assist all compliance programs and officers with the execution of investigations to ensure consistency in approach and documentation.
  • Continually improve knowledge of relevant compliance topics and changes.
  • Continually improve knowledge of best practices and departmental objectives.
  • Additional duties as assigned.

Qualifications
  • Education: A high school diploma or GED; preference for a Bachelor's degree
  • At least 1 year of experience
  • Work experience in auditing (internal or external), internal control, risk management, quality assurance or similar job function preferred.
  • Strong research, analytical, and problem solving skills.
  • Ability to set priorities, adapt to changing business needs, and manage multiple projects within established timeframes.
  • Excellent interpersonal and relationship skills; ability to build and develop business relationships with customers and business partners.
  • Ability to clearly and effectively communicate complex issues and concepts orally and in writing.
  • Ability to effectively and confidentially advise and interact with Myriad executives, department directors and managers, staff, and external organizations and agencies

#LI-KB1

About UsMyriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com .

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender,national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.

PI124212236
Posted: 2020-09-30 Expires: 2020-10-31

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Customer Service Auditor

Myriad Genetics, Inc
Salt Lake City, UT 84101

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