29 days old

Customer Sales Rep

National Food Group
Novi, MI 48377

Customer Sales Representative K12

Do you enjoy talking with people? Are you extremely organized? Do you want to LOOK FORWARD to going to work every day? Our Customer Sales Representative opportunity could be perfect for you!

Were looking for a friendly individual who will interact with our current customers, keeping them informed and happy about products, services, and delivery status. Assisting the sales team, youll be processing sample requests, daily order guides, occasional customer orders, coordinating travel for the sales team, as well as calling lost customers, incentivizing them to come back. (Everyone knows the best way to someones heart is delicious food!)

At National Food Group, were proud of our fun, collaborative, and progressive culture. Were always looking for ways to innovate corporate life to be more fun and convenient for our team members, especially in these unprecedented times. With our work from home options, weve become Zoom champions and instant messaging wizards we put a high value on communication from professional video calls to virtual team social hours. When in the office, team members can enjoy our hot and cold beverage machines, a clubhouse and other fun meeting spaces, and when its safe again an in-house gym, and an Innovation Center where all our cooking magic happens! Our team has a good balance of work and play who ever said corporate life couldnt be fun?


Why do we all do what we do here? To give food a home!

Your essential duties:

  • You will be the voice of customer service: take inbound customer calls and emails, respond to requests for information, and forward requests to appropriate team member.

  • The most important thing is keeping our customers happy! Youll be at the frontline of resolving any customer experience hiccups if they occur, working with the other departments, like Logistics and Accounting to solve delivery issues and issue credits to the customer.

  • Keep customers in the loop, by sending them their order confirmations and estimated times of arrival.

  • Act as a liaison with the cool people on the Logistics team to manage and track freight and resolve delivery issues.

  • Works with logistics on route designs to decrease number freight issues, freight cost reduction, increase on-time performance

  • Its always nice going down memory lane with old friends - give former customers a little love! As part of our retention program, re-establish these relationships and retain their loyalty.

  • With the mindset that its just as fun planning travel as traveling itself, youll coordinate travel for the sales team and reconcile expenses monthly. 

  • Business and industry is ever-changing, and youll likely have additional duties as assigned to assist the K12 team.

  • Because youre so detail-oriented, this hardly needs to be stated, but youll help keep our CRM database current with all key customer information. 

  • Occasionally work with the Creative Services team on producing marketing materials and any crazy promotional ideas you might have. Hey, if it works, it works.

  • Requirements:

  • Ability to travel overnight up to 20%

  • Able to reflect your friendly personality effectively over phone, email, and in person.

  • Good at juggling (without dropping any juggling sticks) multiple tasks in a fast paced working environment. Itd be worse if the juggling sticks were on fire, believe us.

  • Able to write as detailed as J.R.R Tolkien, and speak with as much power as Steve Jobs.

  • Tech-savvy, not typing like ur 2 kool 4 skool, and generally pretty good at navigating your way around Microsoft Office.


Your education:

  • High School Diploma or equivalent

  • College degree preferred

  • Sales experience preferred, but not required

We love when our team members are happy and healthy! At National Food Group, you'll have the following benefits and perks:

  • Medical insurance

  • Dental insurance

  • Vision care insurance

  • Group life & voluntary life insurance

  • 401(k) savings plan

  • Flexible savings plan

  • Short-term & long-term disability

  • PTO & PTO buy up

  • Tuition reimbursement

  • Wellness reimbursement


Our office work environment:

Works in a temperature-controlled office environment.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made to fulfill these requirements.


The above statements generally describe the principal and essential functions of the job but should not be construed as a detailed description of all essential functions that may be inherent in the job. 


* Please also include your salary requirements when submitting your resume.



Posted: 2021-03-22 Expires: 2021-04-21

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Customer Sales Rep

National Food Group
Novi, MI 48377

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