7 days old

Customer Fulfillment Manager

GE Energy
Houston, TX 77002
Role Summary:The Aero Alliance JV Houston Service Center provides repair and overhaul services of Aero-derivative gas turbine engines and modules. The Customer Fulfillment Manager (FFM) will be responsible for managing multiple engine repairs through the shop, providing overall project management services in addition to interfacing with the customer and regional Customer Service Managers to provide status updates and get the required approvals to facilitate the job through the repair process.



Essential Responsibilities:As the Customer Fulfillment Manager you will:







+ Work with customer facing team and customers to understand workscope requirements and coordinate to generate the workscope and routers for the shop.



+ Provide technical & coordination support needed to resolve any issues that arise in the shop during the engine repair cycle and drive smooth repairs and reduce repair turnaround time.



+ Lead or support NCRs, RCAs, and Engine test failure investigations as required.



+ Recommend and advise on options to meet or exceed technical requirements while striving to achieve operational schedules and commercial contract commitments on cost and on time delivery



+ Correspond with Customer facing team and customers to provide regular status updates along with price and cost updates.



+ Work with customer facing team to get workscope decisions for NCR's, NSMR's and missing at incoming items.



+ Work with the customer facing team on proposal adjustments post-Gate 1 (Disassembly and Inspection)



+ Work with shop to support solutions to keep the work on schedule and budget targets.



+ Facilitate customer meetings and visits at the site.



+ Own and drive the Fulfillment Complete Process for each project and coordinate the invoicing process.





Qualifications/Requirements:



+ Bachelors Degree in Science / Engineering in a related field (OR a High School Diploma / GED with a minimum of 8 years of Gas Turbine experience)



+ Minimum of 4 years of Gas Turbine experience





Desired Characteristics:



+ Project Management (PMP) Certification preferred



+ Proven domain expertise with Gas Turbines



+ Proven effective problem identification, problem solving, and troubleshooting skills



+ Strong oral and written communication skills



+ Proven leadership skills good interpersonal and influencing skills



+ Demonstrated ability to lead projects and initiatives of broad scope and impact and drive to closure



+ Ability to coordinate several projects simultaneously





About Us:Aero Alliance is a Joint Venture that serves three segments of customers its two parent companies, Baker Hughes and GE Power, as well as the Authorized Service Providers (ASP) network. At Aero Alliance, our purpose is to deliver improved product, repair & execution strategy & fulfillment with best-in-class quality, speed and cost for the JV Partners & ASPs.



Our people are the trusted experts, relied on to solve challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.



We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Texas;Houston;

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Posted: 2020-07-29 Expires: 2020-08-30

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Customer Fulfillment Manager

GE Energy
Houston, TX 77002

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