22 days old

Customer Experience Expert

Parsippany, NJ 07054
Company Info

 

Teva is a global pharmaceutical leader and the worlds largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the worlds largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we have built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

 

We offer a competitive benefits package including Medical, Dental, Vision and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 6% match on the 401(k), Employee Stock Purchase Plan and Tuition Assistance.

 

This position is located in Parsippany, NJ 

Job Description

 

KEY RESPONSIBILITIES

 

    Building trustworthy relationships with customers, considering the various cultural backgrounds.
    Streamlining and following all processes in order to obtain an optimal support/service.
    Coordinating and participating TCs with customers.
    Weekly follow up meeting with AM to promote long pending issues. 
    Dealing with complicated issues such as complaints, long pending SRs, sensitive customers etc.
    Filter in of technical requests under his ownership to ensure qualitative service provided to the customers in a timely manner.
    Responsible for filter in and submitting of technical requests. 
    Coordinate between the BUs and AMs/ customers on technical requests on a weekly/ daily basis.
    Filter out and response to customers on SR under ownership to ensure qualitative service provided to the customers.
    Close follow-up on pending service requests, in order to get a complete and accurate answer.
    Coordinate between the BUs and customers on technical requests on a daily basis.
    Back up of other team members according to predefined decision. 
    Initiation of new high level ideas to be used as a service/ marketing tool to further improve the service and create an ongoing service discussion with customers and AMs.
    Responsible for sending customer notifications.

Qualifications

 

Education/Experience: 


    BSc in life sciences / chemistry / biology or other relevant field required 
    Minimum one (1) year of previous experience in QA/QC/RA/R&D  
    MS office skills (e.g., excel and power point)

Function
Sales Support
Sub Function
Customer Service Support
Reports To

Senior Manager, Customer Service 

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Categories

Posted: 2020-09-03 Expires: 2020-10-03

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Customer Experience Expert

Teva Pharmaceuticals
Parsippany, NJ 07054

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